[space] v1.0 App Support Docs
[title] Tips, tricks & FAQs
[path] Tips, tricks & FAQs/
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### How can I generate a patient letter with Autoscriber?
With Autoscriber, it is possible to generate not only a summary for your own specialty but also a summary for the patient.
Based on the transcript of the consultation, Autoscriber creates a summary in simplified Dutch or English. Just like the summary for your specialty, this summary can be copied and pasted to a destination of your choice. For instance, you can paste the text into a Word document, print it, and hand it to the patient.
To generate a patient letter, follow these steps: Nothing has changed in the configuration for recording the consultation;
1. You can start Autoscriber and the consultation as you normally would
2. Once the recording is complete and the summary has been generated, you will find the additional option 'Generate patient letter' next to the 'Copy' button:
::Image[]{src="https://images.archbee.com/7QOEo81-ylzb8idBCmsHa/WDjp6e4Fzowy8CGQpqcX0_image.png?format=webp" size="52" width="594" height="268" position="center" showCaption="false" indent="2"}
3. When you select the 'Generate patient letter' option, you can choose to generate the letter in simplified English or Dutch.
4. The patient letter will now be generated. You can then copy the text of the letter to your clipboard and paste it to a destination of your choice.
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### How can I use Autoscriber with multiple speakers (Heteroanamnesis)?
Autoscriber is primarily designed to summarise a dialogue between healthcare provider and patient. In some cases, there may also be a family member or caregiver present during the consultation. Because our application is not specifically equipped for this, the quality of summaries in such consultations can vary. If you still wish to use Autoscriber for such conversations, we recommend keeping the following points in mind.
- Instruct the speakers not to talk over each other
- Clearly name who is participating in the conversation and what role they have when starting the recording.
We advise against using Autoscriber in a consultation with four or more speakers, as the quality of the generated summary will often be insufficient.
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### Using Autoscriber when a dialect is spoken
Autoscriber is developed to summarise conversations where there is little to no use of dialect. The heavier the use of dialect, the more it affects the quality of the summary. If you notice a strong dialect but still want to use Autoscriber, we recommend repeating important remarks from the patient in the spoken language.
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### Can I use Autoscriber during video calls?
It is possible to use Autoscriber during a video consultation. We advise running both the video consultation and Autoscriber on the same device.
**Note:** it is important that you have two different microphones: preferably an external and an internal microphone. Using only one microphone will result in *no summary* being generated by Autoscriber.
We recommend following the setup below as closely as possible;
1. Connect an external microphone to your laptop, PC, or tablet (preferably a headset/earbuds)
2. Start the video call on your laptop, PC, or tablet, selecting the external microphone:
::Image[]{src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/65980692ca9db2764426fd7e/images/669e255eee46f05d48ed04c7/file-WCBhZQKvlT.png" size="100" width="795" height="452" isUploading="false" showCaption="false" indent="2"}
3. Start Autoscriber on your laptop, PC, or tablet, selecting the internal microphone:
::Image[]{src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/65980692ca9db2764426fd7e/images/669e25b7ea04c55712556613/file-8TsZj3CWB1.png" size="70" width="567" height="458" position="center" showCaption="false"}
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### What is the minimum and maximum length conversations I can have using Autoscriber?
Autoscriber is developed to summarise both check-up and intake conversations. There are minimum and maximum durations for Autoscriber to summarise a consultation.
**Check-up conversations - minimum conversation length**
Please note that for monitoring conversations, a minimum of 2 minutes of spoken dialogue is required to achieve an accurate summary. If the conversation is shorter than two minutes or if there is little to no dialogue during these 2 minutes (for example, if reading is taking place), inaccuracies may arise in the summary.
**Intake conversations - Minimum conversation length**
If a conversation takes longer than 75 minutes, the chance increases that Autoscriber will not be able to summarise the conversation correctly, as the amount of data to summarize is simply too large. In some cases, the regenerate action can be attempted again to generate a summary. If the conversation is much longer than 75 minutes, the likelihood of a successful regeneration will decrease.
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### Using Autoscriber when English is spoken poorly
The proficiency in the English language can vary from patient to patient.
In most cases, however, this has no impact on the quality of the summary generated by Autoscriber. The reason for this is that Autoscriber does not make a literal summary based on the transcript taken from the conversation.
The transcript will often reflect the linguistic errors/shortcomings of a patient, but because the summary is an interpretation of this transcript, the summary will be composed in complete and correct English.
**Note:** when the patient uses important words incorrectly (for example, saying 'fallen' instead of 'bumped'), we recommend that the healthcare provider repeats the correct word for the situation aloud. Incorrect words can indeed appear in the transcript and thus influence the resulting summary.
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### How do I generating a note in a language that is different from the conversation language?
It is possible to use Autoscriber to translate the consultation into a note in another language.
For example, when a consultation takes place in Dutch, but you would like to leave an English note.
Note: Autoscriber currently supports only a few languages. For the translation function, both the spoken language and the language in which the consultation needs to be summarized must be available within Autoscriber.
To generate a summary in a different language than the spoken consultation, proceed as follows;
- Select the language in which the conversation takes place;
::Image[]{src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/65980692ca9db2764426fd7e/images/669e3c3b5beb1700e035e3bb/file-GMvy5tO6Nh.png" size="54" width="310" height="293" position="center" showCaption="false" indent="2"}
- Select the language in which the summary should be written;
::Image[]{src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/65980692ca9db2764426fd7e/images/669e3c92ee46f05d48ed04db/file-lsJWyynyEv.png" size="66" width="500" height="281" position="center" showCaption="false" indent="2"}
:::
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### How can I use Autoscriber during phone conversations?
It is possible to use Autoscriber during a phone consultation. We recommend following the setup below as much as possible;
1. Open Autoscriber on your Computer, Laptop, or Tablet
2. Conduct the consultation using your phone, set it to speaker mode with a high volume
3. Place your phone close (max 50cm away) to the device running Autoscriber
Tip: by connecting your phone to a (bluetooth) speaker, the sound quality can be improved, which can lead to an even better result in the summary via Autoscriber.
**Important**: prevent the phone call and Autoscriber from being active on the same device; as both applications give different commands to the same device, in many cases a summary cannot be generated.
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### Can I also use Autoscriber on my mobile?
Yes, that is indeed feasible. Autoscriber is fully compatible with mobile devices. To utilize Autoscriber on your Android or Apple device, there is no need to download an application. Simply open your preferred browser (we recommend Chrome) and navigate to: [https://app.autoscriber.com](https://app.autoscriber.com). After logging in, we advise you to conduct a microphone test. If the test is successful, you are ready to begin recording conversations.
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### For which types of consultations can I use Autoscriber?
| Type of conversation | Form | Comments |
| --------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Intake consultation | - In-person consultation between doctor and patient
- By telephone if the phone is on speaker
- Video consultation provided audio is played through the speakers (instead of a headset) | Make sure you have a stable internet connection
Make sure the consultation takes place within a radius of 2 meters from the microphone. |
| Repeat consultation | * In-person conversation between doctor and patient
* By telephone if the phone is on speaker
* Video consultation provided audio is played through the speakers (instead of a headset) | Make sure you have a stable internet connection
Make sure the consultation takes place within a radius of 2 meters from the microphone. |
| Dictation (monologue) | - Dictating a conversation
- Dictating a (radiological) report | Autoscriber will distinguish between different people in a conversation using logic (instead of voice).
Please note that Autoscriber will create a summary of the report. A concise report will result in an even more concise summary. |
| Audio recording | * Monologue; a recorded monologue can be converted into a transcript and summary
* Dialogue; a recorded dialogue can be converted into a transcript and summary | Make sure the audio recording is played through the speakers (and not the headset)
|
| | | |
**Heteto anamnesis:**
For a hereditary anamnesis, Autoscriber can be used in some cases. Importantly,
- there are no more than three people present at the conversation
- Only one of the attendees is a doctor
- The people take turns and do not talk over each other
**Telephone and video consultations using a headset**
Autoscriber does not yet support telephone and video consultations using a headset. We are developing support for consultations using a headset. This will need to be developed for each application. The first applications that will support a headset consultation will be Microsoft Teams.
:::
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### I selected the wrong note template when starting my recording, what should I do?
After the recording is complete, you can retroactively generate the transcript using a different note template. This can be done immediately after the recording, or you can select previous recordings and generate a new note based on them. Previously generated templates will not be lost. The new note will be added to the recording as an additional tab.
::Image[]{src="https://lh7-us.googleusercontent.com/ZQY0iNjmFj8QhsuJzpgqdle9RpQE-X5iqTnVi-j_kB3CZTElJokMsP4M6LPjeyz4nCcFbOM8Wl41szDLeiSabM_9pN4kUI8kF052ru0TdKCJ0KJLVFiCQs5_u3566hQFT2_84VU2skd_NhU7gxFNs_M" size="90" width="1600" height="1186" position="center" showCaption="false"}
:::
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### Why can I only log in using an additional code?
All Autoscriber accounts come with two-factor authentication (2FA) as an added layer of security for your account.
:::
:::ExpandableHeading
### My microphone is visible and working in the PC settings, but not through the Autoscriber website
If the microphone is visible and working in the PC settings, but is not visible/usable in the browser (on the Autoscriber app URL):
- Press the 3 dots at the top right of the screen
- Go to Settings
- In the left menu, navigate to Privacy and security
- In the menu shown, go to Website settings
- Under the Rights/Permissions heading, click on microphone.
- Make sure app.autoscriber.com/443 has permission to use the microphone
::Image[]{src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/65980692ca9db2764426fd7e/images/67ab744a8738fa0e7087e1d2/file-cNltQvBrdY.png" size="86" width="670" height="645" position="center" showCaption="false"}
:::
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### If I lose a scribe on the v1.0 Autoscriber Standalone App, can it be retrieved?
Yes - in most cases, a lost scribe **can be retrieved**.
Occasionally, due to temporary technical issues, a scribe may not generate a note after you stop the recording. If this happens, don’t worry - the content is often still recoverable.
Below is the process to retrieve your lost scribe.
**🔎 How to Retrieve a Lost Scribe**
If your scribe did not generate a note after you stopped recording in the v1.0 Standalone App, follow these steps:
**1. Contact Support**
Email us at [support@autoscriber.com](https://support@autoscriber.com) with the timestamp of the conversation, to make us aware that your note wasn't generated.
**2. Access Your Retrieved Note**
Once we receive your email, we will then retrieve your note and add it to the original conversation entry.
We will notify you when copleted, so that you can access it via the left panel of the app.
You can then copy and paste the content into your records as needed.
**⚠️ Important Notes**
- If you experience issues during this process, please contact [support@autoscriber.com](https://support@autoscriber.com) and include:
- The email address used for the scribe
- The approximate date and time of the recording
- The above process is only if you use an integrated version of Autoscriber - if you are using the Standalone app, you need to go to the FAQ: [If I lose a scribe in an Autoscriber integration with my EHR, can it be retrieved?](docId\:MSAr8oOJgr0uzV58OC8dt)
:::
::::ExpandableHeading
### If I lose a scribe in a v1.0 Autoscriber integration with my EHR, can it be retrieved?
Yes - in most cases, a lost scribe **can be retrieved**.
Occasionally, due to temporary technical issues (or EHR issues), a scribe may not generate a note after you stop the recording. If this happens, don’t worry - the content is often still recoverable.
Below is the process to retrieve your lost scribe.
**🔎 How to Retrieve a Lost Scribe**
If your scribe did not generate a note after you stopped recording in the EHR integrated v1.0 version of Autoscriber, follow these steps:
**1. Contact Support**
Email us at [support@autoscriber.com](https://support@autoscriber.com) with the timestamp of the conversation, to make us aware that your note wasn't generated.
**2. Check Your Email**
You will receive an email containing a **secure retrieval link**.
:::BlockQuote
If you don’t see it, check your spam or junk folder.
:::
Below is an example of the email you will receive.
::Image[]{src="https://asanausercontent.com/us1/assets/1201759826910221/1213414952793951/b1038ef29879be2f9f799d5cba3b21e4?e=1772004361&v=0&t=1IenWrJUThe-ttesDEzMA7m-xetA2h2FC9vDIyWvGyU" size="42" width="1208" height="1580" position="center" showCaption="false"}
**3. Click the Secure Link**
Clicking the link will take you to a secure **1Password access page**.
On this page, you will be prompted to enter your **email address**.
- Enter the same email address associated with your Autoscriber account.
The page should look as follows:
::Image[]{src="https://archbee-image-uploads.s3.amazonaws.com/7QOEo81-ylzb8idBCmsHa/XawziAc-3vQvwNu8kHrhB_image.png" size="30" width="570" height="644" position="center" showCaption="false"}
**4. Enter the One-Time PIN**
After submitting your email address, you will receive a **one-time Verification code via email**.
- Check your inbox for the code.
- Enter the code into the 1Password page.
This step verifies your identity and ensures secure access to your data.
**5. Access Your Retrieved Note**
Once the code is successfully entered:
- The 1Password item will be displayed.
- The content shown will be the **recovered note from your lost scribe**.
- You can copy and paste the content into your records as needed.
**⚠️ Important Notes**
- The retrieval link is secure and time-sensitive.
- The one-time code is required to protect your data.
- If you experience issues during this process, please contact [support@autoscriber.com](https://support@autoscriber.com) and include:
- The email address used for the scribe
- The approximate date and time of the recording
- The above process is only if you use an integrated version of Autoscriber - if you are using the Standalone app, you need to go to the FAQ: [If I lose a scribe on the Autoscriber Standalone App, can it be retrieved?](docId\:MSAr8oOJgr0uzV58OC8dt)
::::
[title] Standalone app technical documentation
[path] Technical documentation/
### Contents
1. **System requirements**
1. *Browsers*
2. *Hardware requirements*
3. *Internet connection*
4. *Citrix*
2. **Account security**
1. *Add users*
2. *Password protection*
3. *Two-Factor Authentication (2FA)*
3. **Data Flow**
1. *Recording phase*
2. *Note generation phase*
4. **Infrastructure, security and privacy**
1. *Infrastructure*
2. *IP Whitelisting*
3. *URL Whitelisting*
4. *Security and privacy*
# System requirements
**Browsers**
| **Web browser** | **Compatibility** |
| --------------- | ------------------------------------------------ |
| Chrome | Fully compatible |
| Safari | Fully compatible |
| Microsoft Edge | Fully compatible |
| Firefox | Not compatible - microphone is often not allowed |
**Hardware requirements**
Our application is completely cloud-based. Data storage, backups, infrastructure management, updates and security therefore do not have to be realized locally. The only hardware required locally is a microphone.
This must meet the following requirements:
- wide frequency range (20 Hz to 20 kHz)
- SNR (Sensitivity and Signal to Noise Ratio) of at least 60 dB
- sampling rate 44.1 kHz
- bit depth of at least 16 bits
Built-in microphones in recent versions from Apple, Lenovo or HP usually meet these requirements.
Some suggestions:
| **Microphone** | **Frequency range** | **SNR** | **sampling**
**speed** | **bit depth** | **Price** |
| --------------------- | ------------------- | ------- | --------------------------- | ------------- | --------- |
| Fifine K678 | 20 Hz to 20 kHz | 60 dB | 44,1 kHz | 16 bits | €99 |
| Logitech P710e | 20 Hz to 20 kHz | 60 dB | 44,1 kHz | 16 bits | €130 |
| Blue Yeti | 20 Hz to 20 kHz | 100 dB | 48 kHz | 16 bits | €110 |
| Yealink SP92 | 50 Hz – 10 kHz | 70 dB | 48 kHz | 16 bits | €149 |
| InfinityLab ClearCall | 100 Hz – 10 kHz | 70 dB | 48 kHz | 16 bits | €129 |
| ClearOne Chat 150 | 100 Hz – 10 kHz | 70 dB | 48 kHz | 16 bits | €119 |
### Internet connection
****
Our web application works via both a WiFi connection and a wired connection. Please observe the following requirements**; **
- Upload:
*Because the application records audio and temporarily uploads it to a server, a minimum upload speed of 1-2 Mbps is required *
- Download:
*For a responsive user experience during the transcription and summarization process, a download speed of 10 Mbps or higher is ideal *
- Latency:
*To reduce the processing time of the audio transmission process, the latency ideally remains below 100 ms (common with a stable broadband connection)*
Autoscriber uses the common HTTP and HTTPS ports (80/443*).*
### Citrix
**
In order for Autoscriber to function smoothly within a Citrix-based infrastructure, certain configurations and system requirements must be observed. Below are the key considerations for the Citrix administrator:
- **Microphone redirection**: Ensure that microphone redirection is configured in Citrix Studio so that users can access their local microphone within the Citrix session.
- **Web browser support**: Check that the web browser you are using is compatible with Autoscriber.
- **Network requirements**: Guarantee a stable one internet connection (minimum 2 Mbps per user) to enable simultaneous audio recording and transcription without delay.
- **Sound configurations**: Verify that the virtual machine has the correct sound drivers and that the microphone settings are configured correctly via the Citrix Workspace App.
- **Problem solving**: Test the application extensively and check the logged files for problems with the audio input.
# Account security
**Add users**
User accounts are created based on email addresses. An email address can have only one user account under only one organization. If a new user is added, they will receive an email to activate their account. The activation link in the email must be used for this. This activation link is valid for 48 hours.
User accounts are always doubly secured. On the one hand with password protection, on the other hand with Two-Factor Authentication.
**Password protection**
A user must protect the account with a password that;
- Contains at least 8 characters
- Contains at least 1 symbol
Every 90 days a user must renew his password to maintain access to the application.
### Two-Factor Authentication (2FA)
In addition to password protection, all accounts are equipped with Two-Factor Authentication. Using an Authenticator app or phone number, users can access their account. A user can choose to enter the 2FA code always or once every 14 days.
Autoscriber uses Keycloak services to secure user accounts.
# Data Flow
Below is a schematic representation of the data flows that are started when using Autoscriber. This flow includes several key stages: first the audio is captured, then transcribed in real time, and then a medical note is generated from the transcription. The workflow ensures secure processing of all data by using GDPR-compliant cloud infrastructure. Below is a detailed explanation of each stage in the data flow. First as a flowchart, then in text form.
**Recording phase**
- **Start recording**
The process begins when the user starts a recording.
- **Send audio stream**
The WebApp opens a web socket connection and starts sending chunked audio (encoded as base64) to the API. The API forwards this audio to the SpeechToText service for transcription.
- **Transcription**
The SpeechToText service receives the audio pieces and converts them to text, after real-time transcriptions are sent to the API. The API returns these transcriptions to the WebApp, making them accessible to the user in real time.
- **End of stream**
When the recording ends, the user sets the WebApp, which then sends the end of the audio stream to the API.
The API sends the full, final transcript to the WebApp and stores it in the database, ensuring data integrity and retrieval.
### Note generation phase
- **Requesting a medical note**
After receiving the full transcript, the WebApp sends a request to the AI module to generate a structured medical note based on the transcript.
- **Generating and sending the medical note**
The AI processes the transcript and creates a detailed medical note, which is sent back to the API.
The API then forwards the formatted note to the WebApp for display to the user.
- **Storing Data**
The database securely stores the transcript, the generated medical note and any associated metadata. Unless the integrated version is used, the transcript and generated medical note is not saved by default.
# Infrastructure, security and privacy
### Infrastructure
The workflow is hosted on GDPR compliant Azure EU and GCP Europe infrastructure. Public data transmissions are encrypted, while private connections are used for inter-service communications to improve security.
### Security and privacy
Customers trust Autoscriber with their data so they can focus on the work that matters most in healthcare. That's why we focus not only on creating automation but also on implementing robust security measures to keep our customers' data safe.
### IP Whitelisting
To ensure that no emails sent by Autoscriber are blocked by an anti-spam engine, we recommend whitelisting the following IP addresses:
- 149.72.123.24
- 149.72.154.232
- 159.183.224.105
- 193.177.232.188
- 176.67.80.118
### URL Whitelisting
URL whitelisting is only required if your environment restricts outbound connections (for example, production environments with firewall rules). If that is the case the following URLs need to be whitelisted:
- io.autoscriber.com
- app.autoscriber.com
- embedded.prod.autoscriber.com
- identity.prod.autoscriber.com
### Relevant regulations
Autoscriber is fully GDPR compliant, and our processes have been audited by our legal advisors. In concrete terms this means:
- We require our customers to request explicit permission from each patient to record and process their data.
- All data is stored in data centers within the EU.
- Data is only stored for as long as necessary.
- There is a data retention policy in place; we may delete data at any time at the request of individual customers.
In addition, we work according to the ISO 27001 and NEN 7510 standards. That is why we apply a very strict IT security policy:
- We apply a policy of minimal access: only employees who really need access to data are given it.
- Every employee (even interns) must be able to produce a Certificate of Good Conduct (VOG) and an identity card.
- Employees work exclusively on company-managed laptops, via secure VPN connections and with privacy filters on their screens.
- We have our applications tested at least once a year.
- We regularly perform scans with a vulnerability scanner.
[title] Flyers
[path] /
You can download our patient flyer below.
::File{src="https://archbee-doc-uploads.s3.amazonaws.com/7QOEo81-ylzb8idBCmsHa/Ku8pRAPaTnXFGo8MIEybC-20250912-091927.pdf" label="Autoscriber_Patient Flyer_ENG.pdf"}
[title] Release notes
[path] /
[title] Adding new users to your organisation
[path] User management/
## Add new end-users via Standalone app
As an Admin you can add new users to your organization directly in the Standalone App. The new user will receive an activation email. Once sign up is complete, the new user will be added to your organization and billed in the first billing period proportionally.
1. Go to settings, click on the button with your initials (upper right), a menu will appear
2. Click on "Organization Portal"
3\. Click on "Add a member". A pop up window opens. Enter the email address of the colleague you want to invite to use Autoscriber's Standalone App. Please note it can take a few minutes before the new user receives a welcome email and is able to set a password.
After more members have been added to the organisation portal, the admin can manage certain responsibilities between them, such as making someone else the admin. This requires switching roles between them. To do this, click on the three vertical dots. Note that if the admin assigns his role to someone else, he will no longer get access to the organisation portal.
[title] Configure your personal settings
[path] Settings and templates/
## Adjust your user profile and read the Terms and Conditions
- Go to your [profile](https://app.autoscriber.com/profile) settings in the app.
- If you click on the cogwheel icon (upper right), you can change the preferred language of the app.
- In this section, you can also read the Terms and Conditions of the use of Autoscriber. Scroll to the bottom of the document to accept.
### Language Selection
Autoscriber supports multiple languages and has also developed templates for these languages. Based on the selected language, you can at the beginning of a conversation:
- Select the language in which the conversation is conducted;
- Select the template and language in which the summary is generated.
You can choose from the following languages, multiple selections are possible:
- Dutch
- English
- German
- Afrikaans
- Norwegian
- Spanish
- French
- Swedish
- Danish
### Selecting your specialty (and default templates)
You can also select your own specialty, which will correspondent with a set of templates you can use in the app. You can see the specialties with the corresponding templates available here: [General Practitioner (GP)](docId\:sos0TKnvOjytC4xWYqkrL)
[title] Settings and templates
[path] /
[title] Welcome!
[path] /
Welcome to the Autoscriber Support Docs!
You can navigate between articles on the left panel, but if you get stuck, you can log a support ticket using the widget on the bottom right of the screen.
[title] Start using Autoscriber
[path] /
[title] Create an account
[path] Start using Autoscriber/
## New organisation:
If no one in your organisation is using Autoscriber, you must first fill in your details on our website. The first person to register on behalf of an organisation will automatically become the administrator (admin) and will determine under which conditions (free trial, Lite, or Unlimited) the main account will be activated. Test.
## Existing organisation:
If someone in your organisation is already using Autoscriber and you need to be added as a user, you can request this from the account administrator within your organisation. If you are unsure who the administrator is, you can contact support\@autoscriber.com
After registering, you will receive an email from [hello@autoscriber.com](mailto\:hello@autoscriber.com) containing an activation link. NOTE: The link in this email is only valid for 48 hours. So make sure to activate your account on time.
::Image[]{src="https://s3.amazonaws.com/helpscout.net/docs/assets/65980692ca9db2764426fd7e/images/674f1b39eb70b9232b6fdf2b/file-IN2CAJZFI1.png" size="56" width="496" height="466" position="center" showCaption="false"}
After clicking the activation link, you will be asked to set a password.
The password must;
- Contain at least 8 characters
- Contain at least 1 symbol
*Every 90 days a user must renew their password to maintain access to the application*
::Image[]{src="https://s3.amazonaws.com/helpscout.net/docs/assets/65980692ca9db2764426fd7e/images/674f1b9d5af3d1784741bb58/file-mdTpq4PVfz.png" size="48" width="570" height="619" position="center" showCaption="false"}
After the password is set, multi-factor authentication (MFA) must also be configured. The MFA serves as a double layer of account security. You can set up the MFA using an Authenticator app, or receive a temporary code via SMS each time.
::Image[]{src="https://s3.amazonaws.com/helpscout.net/docs/assets/65980692ca9db2764426fd7e/images/674f1c05721524457b2640cb/file-KB7zDxgJpa.png" size="50" width="565" height="596" position="center" showCaption="false"}
Based on your preference, one of the following next steps will be shown:
*TIP: you can check the option on this screen to enter the code every two weeks instead of at each login attempt*
::Image[]{src="https://s3.amazonaws.com/helpscout.net/docs/assets/65980692ca9db2764426fd7e/images/674f213e721524457b2640d4/file-W3BEzF8pcS.png" size="84" width="599" height="655" position="center" showCaption="false"}
As a final step, you will be asked to agree to our terms and conditions.
::Image[]{src="https://s3.amazonaws.com/helpscout.net/docs/assets/65980692ca9db2764426fd7e/images/674f1d2b721524457b2640ce/file-wpSic9Imf8.png" size="50" width="417" height="655" position="center" showCaption="false"}
[title] Start using Autoscriber standalone app
[path] Start using Autoscriber/
## Settings and asking for permission beforehand
Before starting a recording with a patient, you have to fill in some details. These are:
- Patient's name (to easily search back this consultation later) then click 'NEXT'
- Gender (when no gender is selected, the summary will be more gender neutral)
- Spoken language in the consultation
- Which template you want to use. Autoscriber takes care of adding the most commonly used formats. If your most used format is not listed, please contact support\@autoscriber
- Whether you wish to add medical coding such as ICD-10, SNOMED-CT and soon ICPC to the summary
- You must select the microphone you wish to record with
- Note: Make sure you test your microphone first via the ‘Test Microphone' feature. If your microphone is working you will now see a green line moving next to the 'Test Microphone' button.
- Finally, check that the patient has verbally agreed to record this conversation in Autoscriber.
::Image[]{src="https://s3.amazonaws.com/helpscout.net/docs/assets/65980692ca9db2764426fd7e/images/6749b00e2a26f61eeeb0dc4c/file-7AKQSYFj5q.png" size="90" width="836" height="225" position="center" showCaption="false"}
::Image[]{src="https://s3.amazonaws.com/helpscout.net/docs/assets/65980692ca9db2764426fd7e/images/6749b08a6267c9379f4b38e4/file-GcDU9XUVUI.png" size="82" width="687" height="653" position="center" showCaption="false"}
## Start a recording
You can now press "*Start recording"*
You will see that the conversation is being recorded by moving the sound waves on the page.
The conversation is now being transcribed, with a slight delay of a few seconds
## Pausing and ending your recording
You can press *"Pause" *during the consultation to, for example, not include parts of a conversation in the summary or if there is actually a pause in the consultation.
When the consultation is finished, you can press *"Stop Recording”.* The last part of your conversation will then be transcribed and a summary based on your chosen template will automatically follow.
::Image[]{src="https://lh7-us.googleusercontent.com/RVhPNus4KJ0bxNJS3b_pMX_UOU9QJ36Je6N6qWlqN5iQH_rtg7OVE0a-3rXXeBPONZVfQRF5GXj3E7RH55QaZux2khje0TERgO_IIPc-oMLFqmWlwRLMD8ClgriSJfMrP_2f-p4nJkTi6JxjpyYiwZmSl4ucs1mEfT3JWhKObqWaeme8jd5C7lAZoE85RQ" size="44" width="798" height="188" darkWidth="798" darkHeight="188" position="center" showCaption="false"}
## Customising the summary
You can create another summary in a different template from the same transcript if necessary. In addition, you can modify the summary manually by deleting, adding and rewriting text. You can also easily order the rewriting of a summary via the rewrite function.
Consider:
- More or less detail
- Different writing style
- More extensive analysis
- Etc.
## Copying data
With a click on the button you can copy any data, in order to paste it quickly and conveniently into an EHR. Here you can choose ‘Summary', ‘Summary with transcript (everything)’ or just ‘Transcript’.
::Image[]{src="https://s3.amazonaws.com/helpscout.net/docs/assets/65980692ca9db2764426fd7e/images/6708d9836d43ca7b17b2bc0d/file-rlGSVZVk6T.png" size="32" width="206" height="173" position="center" showCaption="false"}
## Create a patient letter
You can start Autoscriber and the consultation as you normally would.
Once the recording is complete and the summary has been generated, you will find the additional option 'Patient Letter' under the 'Copy' button ([more information can be found here](https://support.autoscriber.com/article/194-generating-patient-letters-with-autoscriber)).
::Image[]{src="https://s3.amazonaws.com/helpscout.net/docs/assets/65980692ca9db2764426fd7e/images/6708d9836d43ca7b17b2bc0d/file-rlGSVZVk6T.png" size="36" width="206" height="173" position="center" showCaption="false"}
## Save, open and delete previous recordings
On the left side of the application, you will find all past conversations, as well as a search and delete function. You can always access old conversations and summaries and even edit them later as long as they are shown on the left side. You are also able to delete previous recordings in bulk. When deleted, the recording cannot be accessed anymore. You also cannot undo the deletion.
::Image[]{src="https://s3.amazonaws.com/helpscout.net/docs/assets/65980692ca9db2764426fd7e/images/6749c2560c86df7d2270ef0a/file-IXn7MXJOIF.png" size="38" width="284" height="788" position="center" showCaption="false"}
## During a recording
When using Autoscriber in your web browser, make sure to keep the Autoscriber tab open during a recording. This prevents the screensaver from activating and ensures the recording proceeds without interruptions.
[title] User management
[path] /
[title] Roles within Autoscriber Standalone app
[path] User management/
There are two roles within Autoscriber Standalone; User and Admin. Every Admin is by default also a User, to make sure there's a personal Autoscriber space.
- User: has access to a personal Autoscriber space, where conversations are stored and summarized. A user can themselves create their profiles, enter their details and set all of their preferences.
- Admin: has all the functionality of the User plus the added functionality to add new Users. Read here how to add users: [Adding new users to your organisation](docId\:Ma9UMUMiVYlcuSS6JlrFT).
[title] Available templates in Autoscriber
[path] Settings and templates/
Here you can find an overview of all available templates in Autoscriber: [English Templates](docId\:sos0TKnvOjytC4xWYqkrL)
[title] Embedded application: interface languages
[path] Technical documentation/
Since Feb 2025 it is possible to set different interface languages for our embedded app. Currently we support:
- English
- Dutch
- German
::Image[]{src="https://d33v4339jhl8k0.cloudfront.net/docs/assets/65980692ca9db2764426fd7e/images/67b5b01aec9e887910859b5c/file-0BBWKre6Tc.png" size="70" width="480" height="469" position="center" showCaption="false"}
**How to set a language for the embedded application**
Define `interface_language` in the query along with the appropriate language the interface will be in that language. e.g. `interface_language=en`
If no interface\_language is provided it will default to the first language passed in languages. So: `languages=nl%2cen` will have Dutch as the interface language
**Hide or unhide the the interface language selector**
Based on your preference Autoscriber can hide or unhide interface language selector. By default, the language selector is visible. Please send a request to customers\@autoscriber.com if you would like to hide the language selector.
[title] Technical documentation
[path] /
[title] Tips, tricks & FAQs
[path] /
[title] 🚀 Autoscriber v2.1 Release
[path] Release notes/
| Er komt een mooie update aan 🚀. In juni updaten we de Autoscriber webapp van versie 2.0 naar **versie 2.1** |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Wat kun je verwachten?**
Achter de schermen hebben we hard gewerkt om de app uitgebreider en fijner in gebruik te maken. De look & feel krijgt een frisse update én we brengen een aantal nieuwe en vertrouwde functionaliteiten uit de 1.0-versie terug waar veel vraag naar was.
Dit kun je verwachten:
* **Live transcript:** We tonen de eerste minuten weer een transcript; je kunt dus direct meelezen of het gesprek goed wordt opgenomen. Alles in orde? Dan kun jij je volledig op het gesprek focussen!
* **Microfoon testen:** Controleer vooraf eenvoudig of je audio goed werkt.
* **Geluid indicator: **Een duidelijke 'audio-golf' wanneer de microfoon tijdens het consult audio waarneemt. |
| ### Je hoeft zelf niets te doen!
De update wordt volledig automatisch **in de nacht** uitgevoerd. Je hoeft dus niks te installeren. Je kunt na de update gewoon inloggen via dezelfde link en met je huidige inloggegevens. |
| ### Alvast een sneak peek?
Nieuwsgierig naar hoe het eruit komt te zien? In de onderstaande video geven we je alvast een korte sneak peek: |
| :inlineImage[]{src="https://img.mailinblue.com/8575219/images/content_library/original/6a1063b3a81f015afb59164b.gif" alt caption} |
| Zodra we de exacte releasedatum weten, stellen we je op de hoogte. Mocht je op basis van de video al vragen of opmerkingen hebben, horen we het heel graag! |
| Met vriendelijke groeten,
Team Autoscriber |
[space] API Integration Docs (/api-docs-v2)
[title] 🚀 Autoscriber v2.0 App Integration
[path] /
We are excited to announce that the integration of Autoscriber v2.0 will be available soon. Stay tuned for upcoming details, as we are eager to share more information about this innovative update that will enhance your users' experience.
If you are looking for the Autoscriber v1.0 integration documentation, you can navigate here: [**Introduction to v1.0 integration with Autoscriber**](docId\:edhlzYMVww-Qe0wHj2Klm)
The v2.0 upgrade will also be available on our Standalone App, and the details are included in this release article: [**🚀 Autoscriber v2.0 Release**](docId\:W1W0I3VmUqfetRnYKTx9m)
Here are some initial details of the v2.0 app:
### **New functionalities**
All existing features will remain available. In addition, we’re introducing several new features that you can use if you choose:
- *Voice & Text Assistant Widget*
A widget will appear at the bottom of your screen, allowing you to easily add corrections or additions to your note, either by voice or by typing.
- *Ask the Assistant questions*
After the note has been generated, you can also use the widget to ask clarifying questions about the consultation.
### **What’s changing on the technical side?**
In addition to the visible improvements, Autoscriber is also getting a technical upgrade. The new version of the app runs on a more stable backend.
What does this mean for you?
- Less chance of downtime when generating summaries
- A faster and more stable user experience
### **Output**
Linked to the backend improvements, the upgraded app's output is compliant with the FHIR Questionnaire and QuationnaireResponse standards.
What does this mean for you?
- More easily incorporating the generated notes with your EHR if you use FHIR standards
- No manual mapping of templates to fields within your EHR
- More granular data will now be made available, to be shared with other workflows within your EHR (orders etc.)
### Sneak Peak
Some images to give you a sneak peak of what the new integrated app will look like, in the embedded version, can be seen below:
::Image[]{src="https://archbee-image-uploads.s3.amazonaws.com/_uwekiFVUm7ixUuwGfi-3-0Hqcd-2RV_Y49GOjfF5YZ-20250829-091407.png" signedSrc size="64" width="2022" height="1398" position="center" caption="The details of the encounter will be auto-populated from your EHR as part of the integration." alt}
::Image[]{src="https://archbee-image-uploads.s3.amazonaws.com/_uwekiFVUm7ixUuwGfi-3-T7NULqyHdfExWiFrJvv3B-20250829-091524.png" signedSrc size="64" width="2020" height="1396" position="center" caption="This will be the embedded screen shown while the encouter is taking palce. " alt}
[space] Templates (/templates-en)
[title] Overview
[path] English/
The current English templates available are linked to the below specialties:
- [Generic](docId:2ydugKX7zt2tuE_O7a7cI)
- [General Practitioner (GP)](docId\:sos0TKnvOjytC4xWYqkrL)
- [Cardiology (CAR)](docId\:m3Kgo37Seu7BaNQVWZoJJ)
- [Neurology (NEU)](docId\:jjzhiYUZ7P0mtpBafck-8)
- [Urology (URO)](docId\:sMaPRPdTVBgs9NxjUjHSh)
- [Dentistry (TAN)](docId\:rsrzb6yrr27uTiZqQysOE)
The current Afrikaans templates available are linked to the below specialties:
- [Algemene Praktisyn (GP)](docId\:lZf74saypWABkaMF1d1cT)
You can navigate to the above articles to see the individual templates available.
[title] Generic
[path] English/
The value for this specialty for integrations is: GENERIC
The below templates are included in the Generic specialty group:
| **Templates** | **Template Fields** | **Template (values)** |
| -------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------- |
| Anamnesis | 1. History | anamnesis\_en |
| Summary | 1) Summary | summary\_en |
| Standard | 1. Past Medical History
2. History of Present Illness
3. Social history
4. Family history
5. Substance Use
6. Allergies
7. Medication
8. Physical examination
9. Additional Investigations
10. Conclusion
11. Management Plan | standard\_en |
| Patient Letter | 1) Results
2) Diagnosis
3) Plan for further investigation
4) Treatment plan
5) Advice | patient\_letter\_en |
| Ward rounds | 1. Reason for Admission
2. History of Present Illness
3. Physical Examination
4. Management Plan | ward\_rounds\_en |
[title] Afrikaans
[path] /
[title] General Practitioner (GP)
[path] English/
The value for this specialty for integrations is: GP
The below templates are included in this specialty group:
| **Templates** | **Template Fields** | **Template (values)** |
| ------------------ | ------------------------------------------------------------ | --------------------- |
| SOAP | 1. Subjective
2. Objective
3. Assessment
4. Management Plan | soap\_en |
| SOAP note episodes | 1) Subjective
2) Objective
3) Assessment
4) Plan
| soap\_episodes\_en |
[title] English
[path] /
[title] Urology (URO)
[path] English/
The value for this specialty for integrations is: URO
The below templates are included in this specialty group:
| **Templates** | **Template Fields** | **Template (values)** |
| -------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------------------- |
| Urologu intake | 1. Past Medical History
2. History of Present Illness
3. Social history
4. Family history
5. Substance Use
6. Allergies
7. Medications
8. Physical examination
9. Additional Investigations
10. Conclusion
11. Management Plan | urology\_intake\_en |
[title] Algemene Praktisyn (GP)
[path] Afrikaans/
Die waarde vir hierdie spesialiteit vir integrasies is: GP
Die onderstaande sjablone is ingesluit in hierdie spesialiteitsgroep:
| **Sjabloon** | **Sjabloonvelde** | **Sjabloon (waardes)** |
| ------------ | ------------------------------------------------- | ---------------------- |
| SOAP | 1. Subjektief
2. Objektief
3. Assessering
4. Plan | soap\_af |
[title] Cardiology (CAR)
[path] English/
The value for this specialty for integrations is: CAR
The below templates are included in this specialty group:
| **Templates** | **Template Fields** | **Template (values)** |
| -------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------ |
| Cardiology | 1. Reason for visit
2. Anamnesis
3. Cardiac risk factors
4. Social history
5. Current medications
6. Physical examination
7. Tests
8. Diagnosis
9. Treatment plan | cardiology\_en |
| Cardiology Intake | 1) Past Medical History
2) Cardiac risk factors
3) History of Present Illness
4) Social history
5) Medications
6) Physical examination
7) Additional Investigations
8) Conclusion
9) Management Plan
| cardiology\_intake\_en |
| Cardiology Follow Up | 1. History of Present Illness
2. Medications
3. Physical examination
4. Additional Investigations
5. Conclusion
6. Management Plan | cardiology\_followup\_en |
[title] Neurology (NEU)
[path] English/
The value for this specialty for integrations is: NEU
The below templates are included in this specialty group:
| **Templates** | **Template Fields** | **Template (values)** |
| ---------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | --------------------- |
| Neurology intake | 1. Past Medical History
2. History of Present Illness
3. Social history
4. Family history
5. Substance Use
6. Allergies
7. Medications
8. Physical examination
9. Additional Investigations
10. Conclusion
11. Management Plan | neurology\_intake\_en |
[title] Dentistry (TAN)
[path] English/
The value for this specialty for integrations is: TAN
The below templates are included in this specialty group:
| **Templates** | **Template Fields** | **Template (values)** |
| ---------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------- |
| Dentistry general note | 1. Main complaint of pateint
2. History of main complaint
3. Chronic medication
4. Allergies
5. Extra oral investigations
6. Intra oral investigations
7. Radiological findings
8. Additional investigations performed
9. Treatment plan
10. Notes from provider to patient | dentistry\_general\_en |
[space] Trust Centre (/trust-centre)
[title] EU AI Act Compliance
[path] Certifications and Compliance/
### The AI Act
The AI Act is the EU’s first regulatory framework on artificial intelligence (**AI**). The AI Act is designed to (i)
mitigate risks associated with AI, (ii) protect fundamental rights and (iii) ensure transparency and safety in
AI use.
### The Autoscriber App
Autoscriber has developed the Autoscriber App. The Autoscriber App allows doctors to record and
structure the conversations with their patients, while they keep focus on their patients. AI is used to (i)
convert the conversation to text and (ii) to create a summary of the conversation. This App is also deployed
integrated into electronic health records (EHRs).
### Autoscriber’s role under the AI Act
Autoscriber is classified as a provider of a general-purpose AI model. This means that Autoscriber must
comply with specific requirements under the AI Act to ensure safety, transparency, and ethical AI use.
### Compliance of Autoscriber
Autoscriber is fully compliant with its obligations under the AI Act. Autoscriber ensures a safe and ethical
use of AI by:
1. **AI training:** Autoscriber trains its team regularly on AI ethics and technical standards,
including the use of common use AI like LLMs.
2. **Technical Documentation:** Autoscriber maintains detailed technical information on the
model’s design, data processing methods, and security measures.
3. **Integration of the AI model into other AI systems:** Autoscriber makes information
available for the integration of the AI model into other systems, which means that it
clarifies the capabilities and limitations of the AI model.
4. **Transparency on Training Data:** Autoscriber collaborates with CAIRElab and LUMC for
its training data. They can provide a high-level summary of the data sources used to
train the AI model.
5. **Copyright Compliance:** Autoscriber has a policy to respect EU copyright laws.
6. **Cooperation with authorities:** Autoscriber is committed to cooperate with EU regulatory
bodies to confirm compliance and supports audits or inspections if needed.
7. **Confidentiality:** Strict protocols are in place to handle confidential information. Patient
conversations are anonymized and the audio records are securely deleted after
processing.
### Your compliance
You as a user of the Autoscriber App, whether you are a healthcare professional or healthcare provider, are
classified as a deployer under the AI Act. Deployers have minimal obligations under the Act for
general-purpose AI models, as long as they adhere to general data protection and confidentiality standards.
By choosing Autoscriber’s solution, you can be confident you are using an AI tool compliant with the AI
Act. We do strongly recommend following an AI literacy course to be fully up to date on the use of AI.
### Conclusion
Autoscriber’s AI model is compliant with the AI Act, safe and ethical. Autosriber protects patient data and
assures healthcare providers of a secure, responsible AI tool in their practice.
To get a copy of this information, you can download the document here:
::File[]{src="https://archbee-doc-uploads.s3.amazonaws.com/7QOEo81-ylzb8idBCmsHa/Gcv7jMzmfKzinoNCmGgK4-20250930-142302.pdf" label="Autoscriber AI Act Compliance.pdf"}
[title] BoZ Model Processing Agreement
[path] /
The **BoZ Model Processing Agreement** is the standard processing agreement developed by the **Brancheorganisaties Zorg (BoZ)** (Healthcare Sector Organisations) in the Netherlands – the partnership of the most important sector organisations in the Dutch healthcare sector – to ensure uniform and careful handling of personal data and medical data under the **GDPR**.
This model describes the rights and obligations between the **controller** – usually a healthcare institution – and the **processor**, such as Autoscriber, when personal data is processed on behalf of the controller.
By using the BoZ model, both parties comply with the privacy, security and accountability standards expected within the Dutch healthcare sector, including requirements that are in line with **NEN 7510** and other sector-specific data protection standards.
### **Purpose**
The BoZ Model Processing Agreement provides a clear and uniform framework for the careful processing of data within the healthcare sector.
The document describes how Autoscriber processes data on behalf of healthcare organisations and covers topics such as:
- The scope and purpose of data processing
- Security and confidentiality measures
- Management of sub-processors
- Cooperation in response to requests from data subjects
- Data breach notifications and incident handling
- Deletion and return of data upon termination
### **Our Commitment**
Autoscriber fully endorses the principles of the BoZ Model Processing Agreement.
We implement strict data protection measures within our platform and our business operations to ensure the confidentiality and integrity of all personal data and health data we process on behalf of our customers.
By offering this model, Autoscriber supports healthcare organisations in complying with the **GDPR** and meeting the highest standards in information security and patient privacy.
### BoZ Model Processing Agreement
Below you will find the downloadable BoZ Model Processing Agreement template.
This document serves as a standard framework and can be adapted to the specific processing activities of your organisation before it is signed.
It must be noted that the template is in **Dutch**, as it would only apply to Netherlands-based companies.
::File[]{src="https://archbee-doc-uploads.s3.amazonaws.com/7QOEo81-ylzb8idBCmsHa/E1J12qljeQGVmSFoMg86V-20251023-091650.pdf" label="BoZ Model Verwerkersovereenkomst - Autoscriber NL Template.pdf"}
[title] Trust Centre Overview
[path] /
Autoscriber establishes a secure, intelligent environment where healthcare providers can focus on delivering care rather than burdensome paperwork. Through its advanced AI-driven solutions, Autoscriber streamlines note-taking and clinical documentation, always prioritising data privacy, regulatory compliance, and patient confidentiality.
Our core mission is to remove the complexities of clinical documentation, saving time for both practitioners and patients. By integrating advanced speech recognition and natural language processing (NLP) into clinical workflows, our application automates capturing medical encounters in real time. This Trust Centre is your transparent window into how Autoscriber secures this information, demonstrating unwavering commitment to data protection and regulatory compliance.
## Autoscriber's Key Features
- **Real-Time Transcription**: Converts patient-provider conversations into accurate medical notes without disrupting the natural flow of the consultation.
- **Encryption and Protection**: Employs encryption best practices to safeguard data in transit and at rest.
- **Compliance and Certification**: Maintains adherence to recognised international standards such as GDPR, ISO 27001, NEN 7510, and other regulatory guidelines.
- **Efficient Workflows**: Integrates seamlessly with existing healthcare systems, increasing productivity and reducing clerical workload.
- **Proactive Monitoring**: Conducts routine security assessments and continuous monitoring to immediately address emerging threats.
## Architecture Summary
Autoscriber’s platform relies on a distributed, cloud-based architecture designed for security, scalability, and performance. The Autoscriber application ingests audio data, processes it using Autoscriber’s AI-driven engines, and delivers structured documentation within seconds. The architecture follows a “privacy by design” approach, ensuring each subsystem, from data capture to storage, and operates under stringent access controls and encryption standards.
## Security & Compliance Highlights
Autoscriber’s Trust Centre outlines a holistic framework of protective measures and best practices that help you meet or exceed compliance obligations:
- [ISO 27001 Certification](docId:1s0uJm_MF0xBLzezfPdl6): Demonstrates compliance with rigorous international standards.
- [NEN 7510 Certification](docId\:vBeW9UPwS6Sm08Pz0o-LL): Proves our commitment to secure handling of sensitive healthcare data.
- [GDPR Compliance](docId\:PCWHUgB4BkdSofJv7n9ki): Handles personal data in accordance with EU regulations, ensuring transparency and lawful processing.
- [C5 Compliance](docId\:dTyAP0o1LxY2QAJpASG-m): Autoscriber only uses C5-attested cloud providers, meeting strict BSI cloud security standards.
- [EU AI Act Compliance](docId\:qTUM3JEqiQR7kKm5zf8gm): Continually evolving AI processes to meet the highest ethical and regulatory standards for medical AI tools.
- **Secure Development Lifecycle**: Includes frequent penetration testing, code reviews, and ongoing developer security training.
## **Roadmap**
Autoscriber is dedicated to continual improvement in security and feature enhancement. From adopting newer privacy directives as they emerge to refining AI models for increased accuracy, the platform invests heavily in research and development guided by user feedback and new regulations.
[title] Privacy Policy
[path] /
**Who are we?**
We are Autoscriber B.V. (Autoscriber). Our address is High Tech Campus 6a, 5656 AE Eindhoven.
We are registered with the Chamber of Commerce (Kamer van Koophandel) under number 83055150.
**What do we do?**
We offer you access to our AI application that turns the conversation between a physician and a patient into a structured summary. Our application also offers the ability to search, filter, and replay the transcript of your conversation, as well as dictate notes outside of the consultation. We call our application the Autoscriber App.
**What are you reading?**
This policy explains: which data we collect, how we use, store, and protect it, and which privacy rights you can invoke (the Privacy Policy). We may modify this Privacy Policy, but if we substantially modify it, we shall place a notification in our App. Additionally, we will notify registered users via email. If you are not a registered user, we advise you to consult the Website, App, and this Privacy Policy regularly.
**Questions?**
If you have any questions regarding this Privacy Policy, do not hesitate to contact us by sending an email to [support@autoscriber.com](mailto\:support@autoscriber.com).
This Privacy Policy was last modified on October 9, 2025.
### **1. APPLICABILITY**
This Privacy Policy applies to Autoscriber App, our websites ([www.autoscriber.com](http://www.autoscriber.com) and app.autoscriber.com), and any other services or products we provide (the Services). Autoscriber App is accessible through our Website under separate Software-as-a-Service Agreements (SaaS). Specifically, the Privacy Policy applies to you as one of the following direct or indirect users:
- Organisations using Autoscriber App, the Website, or our Services (Medical Organisation). Examples include hospitals and GP Practices.
- Individuals using Autoscriber App, the Website, or our Services on behalf of the Medical Organisation (Physician). Examples include doctors, surgeons, nurses, and medical interns.
- The patient and, optionally, their companions (Patient).
### 2. AUTOSCRIBER’S ROLE
Since Autoscriber is not a participant in the conversation between the Physician and their Patients, we have no full insight into all information exchanged during these conversations. Therefore, we recommend Patients always contact the relevant Physician or hospital for specific requests regarding medical consultations. Please note that we might sometimes refer your request to the Medical Organisation.
### 3. DATA PROCESSING
We process personal data on the following grounds under the General Data Protection Regulation (GDPR):
1. Consent
2. Execution of an agreement (including SaaS)
3. Legal obligation
4. Legitimate interest of Autoscriber
**Overview of Data Processing:**
1. **Account Creation (Ground 2):**
To create an account, the Medical Organisation and/or Physician must provide:
1. Contact information (name, phone number, location, job title, email address)
2. Username
3. Password
2. **Get in Touch (Ground 4):**
When you fill in the digital contact form, you must enter your name, email address, phone number, and request description. This data is only processed to provide you with the requested information.
3. **Payment (Ground 2):**
For the payment of the fees relating to the use of Autoscriber App, the Medical Organisation must provide its payment details: payment method and financial data, such as credit card and/or bank account information.
4. **IP Address (Ground 4):**
Upon each visit to the Website your (fixed or temporary) IP address is detected. We process these data for technical and functional management in order to ensure our Website is easy to use.
5. **Job Application (Ground 1 or 4):**
If you apply for a job, we may process your name, address, age or date of birth, gender, email address, phone number, and résumé to handle your application.
6. **Communication (Ground 2):**
We may use the contact information of the Medical Organisation or Physician to send information messages necessary for the use of Autoscriber App, excluding marketing communications.
7. **Performance of SaaS (Ground 2):**
- We may process the following (special) categories of personal data to comply with our obligations regarding the provision of SaaS:
- Recordings of conversations between Physicians and Patients (the **Recordings**)
- Personal data entered by Physicians in relation to the Patient (**Other Data**). These Recordings and Other Data contain (sensitive) personal data, such as: date of birth, address, contact information, complaints, diagnoses, medication use, allergies, height, weight, medical history, blood group.
- The Medical Organisation is at all times responsible for the Recordings and Other Data that is processed using Autoscriber App. The Medical Organisation determines:
- What data is stored and/or processed in the log files;
- What grounds apply to the processing; and
- How long the data is kept.
8. **Product Improvement (Ground 1):**
Autoscriber may store the Recordings and Other Data to improve Autoscriber’s Technologies in the future. For this purpose Autoscriber needs the explicit consent of the Medical Practitioner, the Patient and their companions. If the Medical Practitioner or the Patient(s) or, if applicable, a companion do not give their consent for the processing of the Recordings and Other Data by Autoscriber to improve Autoscriber’s Technologies, Autoscriber will not store the Recordings and Other Data for this purpose.
9. **Data Aggregation (Ground 4):**
In order to minimise the processing of personal data, we may aggregate or encrypt personal data to create anonymous data that cannot subsequently be traced back to a natural person
10. **Legal Compliance (Ground 3):**
In order to comply with applicable law, Autoscriber may be required to process personal data for purposes other than those set out in this Privacy Policy, for example for law enforcement and in case of a court order.
11. **Fraud Detection (Ground 3 or 4):**
We process personal data for fraud detection and to prevent fraud and abuse. If Autoscriber has a reasonable suspicion of, or determines that there has been, any fraud, scam or criminal activity attributable to you, personal data will be processed in order to prevent you from using Autoscriber App or the Website in the future.
12. **Customer Service (Ground 1 or 4):**
We may collect and share personal data to provide (international) customer service for the Medical Organisation and Physician. For example, we may collect (telephone) requests received by the Autoscriber service centre and the related responses, together with the other contact details. This way we can better respond to enquiries.
13. **Marketing (Ground 1 or 4):**
We may use the contact information of the Medical Organisation and/or Physician for marketing communications (such as newsletters), to the extent permitted by law. We will always provide you with the option to unsubscribe from our newsletter and will never provide our subscribers file to third parties, unless with your explicit consent.
### 4. DATA STORAGE
Autoscriber retains personal data only as long as necessary for the purposes mentioned in [3. DATA PROCESSING](docId:7AeUdbWnWt4UfXdbAP_IY) above or as permitted by law. Specific retention periods include:
- **Account Data:** The data of Medical Organisations or Physicians required to create an account will be retained for as long as you use the Autoscriber App. After unsubscribing or deleting your account, we maintain your account data for a period up to 2 years, in case you want to reactivate your account.
- **Application Data:** If Autoscriber does not hire you, your information will be deleted within 4 (four) weeks after your application unless otherwise agreed between you and Autoscriber in writing.
- **Consent-Based Data:** For purposes based on your consent, data processing ends when you decide to withdraw such consent.
- **Aggregated data:** In case data is anonymised by Autoscriber, we may retain this data for statistical and analytical purposes.
- **Recordings and Other Data:** If the Medical Practitioner and the Patient gave Autoscriber consent for the storage of Recordings and Other Data with the purpose to improve the Autoscriber technologies, Autoscriber will retain such Recordings and Other Data for a maximum period of 5 (five) years, unless the Medical Practitioner and or the Patients withdraw their consent earlier.
If you are a Patient, please note that Autoscriber doesn’t have any control about the retention of personal data by the Medical Organisation and the Physician in your electronic patient file or any other form of data retention.
### 5. DATA PROTECTION
We do our utmost to protect your personal data, by taking technical and organisational security measures to protect your data against manipulation, loss, destruction and access by unauthorised persons. These security measures are constantly improved in line with technological developments.
- Access to the personal data is strictly limited to employees and third party service providers on a *‘need to know’* basis, who have passed a police clearance check (VOG);
- Encryption of personal data in the cloud using customer managed keys;
- Secure network connections with Secure Socket Layer (SSL), or a comparable technology;
- Access to the personal data is secured with a two-factor authentication (2FA);
- Conclusion of Non-disclosure agreements (NDA’s)
### 6. DATA SHARING
Autoscriber may share personal data with:
- **Service Providers (Ground 2 or 4):**
Autoscriber may share personal data with the following categories of service providers, who contribute to Autoscriber App: hosting, data analysis and storage, payment processing, information technology and related infrastructure, customer service, product design, product diagnostics, email delivery, credit card processing, auditing, and marketing. Autoscriber only shares personal data with service providers that provide sufficient safeguards to protect personal data.
- **Competent Authorities (Ground 4):**
Autoscriber discloses personal data to law enforcement authorities and other public authorities to the extent required by law or strictly necessary for the prevention, detection or prosecution of criminal offences and fraud.
- **Transfer of Business (Ground 4):**
We may transfer personal data to third parties in the event that Autoscriber is subject to a merger, acquisition, reorganisation, sale of business units or bankruptcy. In this case Autoscriber will ask for your prior consent, if this is required under applicable law.
If the above organisations are regarded as processors under the GDPR, Autoscriber will enter into a data processing agreement with them. Processing of personal data will only take place on Autoscriber’s instruction and under Autoscriber’s responsibility.
**International Transfer **
Autoscriber’s services are managed and operated from the Netherlands. We process personal data within the European Economic Area (**EEA**) to the extent possible, and will only process personal data outside the EEA if we can invoke the safeguards legally required by the GDPR for the transfer of personal data (such as the conclusion of an EU model contract).
The employees of Autoscriber working from South-Africa may internally access the European cloud environment, containing personal data. The employees are provided with access based on the need-to-know principle, and the personal data shall at all times remain within Autoscriber’s European cloud environment. Providing employees access to personal data is necessary for Autoscriber to conclude agreements with third parties in your interest, as permitted by the GDPR.
### 7. PRIVACY RIGHTS
Under the GDPR, you have the right to:
- request access to your Personal Data;
- Request us to correct, limit or delete your personal data;
- Request a copy of your personal data. We can provide this copy to third parties at your request;
- Object to the processing of your personal data by contacting us;
- File a complaint directly with the Dutch Data Protection Authority (*Autoriteit Persoonsgegevens*) about the way we process personal data;
- Revoke your consent to the processing of your personal data;
To log a Privacy Policy request, you can submit a form accessed via the below button:
:::CtaButton{label="Privacy Policy Request" externalHref="https://form.asana.com/?k=1BirruJ35oRnK12I9FDu9g&d=1201759826910221" openInNewTab="true" noFollow="false"}
:::
### 8. COOKIES
A cookie is a small text file that can be sent via the server of a website to the browser. The browser saves this file to your computer. Your computer is tagged with a unique number, which enables our site to recognize that computer in the future.
We use cookies to improve the user experience on our Website. Moreover, cookies ensure that our Website and App work faster, that you can visit our Website and App safely and that we can track and solve errors on our Website and App. The specific tools that use these cookies are Cloudflare, Hubspot, Google Analytics, Keycloak and Datadog.
You can always delete or disable cookies yourself via the browser settings. No more cookies will be stored when you visit our Website or App. However, please note that without cookies, our Website and App may not function as well as it should.
[title] General Terms and Conditions
[path] /
**Who are we?**
We are Autoscriber B.V. (Autoscriber). Our address is High Tech Campus 6a, 5656 AE Eindhoven.
We are registered with the Chamber of Commerce (Kamer van Koophandel) under number 83055150.
**What do we do?**
We offer you access to our AI application that turns the conversation with your patient into a structured summary while you stay focused on your patient. Our application also offers the ability to search, filter, and replay the transcript of your conversation, as well as dictate notes outside of the consultation. We call our application **Autoscriber App**. We also offer access to Autoscriber API, our application programming interface to integrate Autoscriber’s software functionality into your own software (the **API**). We refer to Autoscriber App and the API as our **Products**.
**What are you reading?**
These are our general terms and conditions (the **Terms**). You can also find them in our Products. In the Privacy Policy on our website, we explain how we protect your personal data. Please take the time to read this carefully, as it includes important information about how we collect and use your data and why we do so.
When we refer to **you** in these Terms, we mean you as a user of our Products.
**Questions?**
If you have any questions regarding these Terms or our Products, do not hesitate to contact us by sending an email to **support\@autoscriber.com**.
### 1. INTRODUCTION
1. **Applicability of these Terms**
1.1. These Terms apply to every offer and agreement we make with you and any use of our Products. These Terms also apply if you use our Products via a reseller or other third party.
1.2. We reserve the right to change these Terms at all times. The latest version of the Terms will always apply. Arrangements that deviate from these Terms will only be applicable if they have been agreed upon by us in writing (including email).
1.3. In case of a conflict between these Terms and an agreement between you and Autoscriber, the terms from the Agreement shall prevail.
1.4. The provisions under [2. GENERAL TERMS](docId\:ZU_o_VKVFHEeJsj6f3SXk) apply to all users of our Products.
1.5. The provisions under [3. SUBSCRIPTION TERMS](docId\:ZU_o_VKVFHEeJsj6f3SXk) only apply to you if you have a paid subscription to Autoscriber App.
1.6. The provisions under [4. TERMS FOR RESEARCHERS](docId\:ZU_o_VKVFHEeJsj6f3SXk) only apply to Researchers. You are a Researcher if you use Autoscriber App for a PhD or other research purposes.
1.7. To use our API, you must enter into an API license agreement with us (the **API Agreement**). The articles under [5. API SPECIFIC TERMS](docId\:ZU_o_VKVFHEeJsj6f3SXk) only apply to you if you have entered into an API Agreement with us.
### 2. GENERAL TERMS
1. **Account**
2.1. To access our Products, you must create an account. You are responsible for choosing the correct means of identification, such as your email address, and for choosing a strong password.
2.2. You may only create a personal account for yourself. You may not give others access to (a backup copy of) our Products.
2.3. You need to keep your account details and password confidential. You are responsible for all activities on your account after it has been logged in with your account details and passwords unless you have reported that your account has been compromised as soon as becoming aware of it.
2.4. You can delete your account by sending an email to **support\@autoscriber.com**. If we delete your account, this will not constitute a termination or suspension of your payment obligations to us.
2. **Use of Autoscriber App**
3.1. The purpose of Autoscriber App is to turn conversations with your patients into a structured summary while you stay focused on your patient.
3.2. Autoscriber and Autoscriber App do not give, render, or support giving medical advice. Diagnosing patients and developing treatment plans are activities to be performed by the doctor or healthcare professional.
3.3. You are not allowed to use Autoscriber App without the consent of your patient obtained before use. Autoscriber App will remind you to seek consent, but it is always your own responsibility to seek the consent of the patient. Autoscriber cannot verify whether you have received consent and does not accept any responsibility if consent was not adequately obtained.
3.4. Due to privacy reasons, the audio of the conversations with your patients is stored in Autoscriber App for a limited period of time, namely while your browser session is active. After this period (if you close or reload the tab), the audio will be deleted and cannot be recovered.
3.5. The transcript and summary of your conversation are stored in Autoscriber App until they are deleted by you in the interface of the web application or until your account is deleted. Once the data is deleted, it cannot be recovered. You are responsible for timely storing the data.
3. **Availability and Maintenance**
4.1. We will do our best to keep our Products up and running 24 hours a day, 7 days a week. We are responsible for the availability and maintenance of our Products.
4.2. During maintenance, our Products can be (partly) unavailable.
4.3. We have the right to change our Products. This includes changing, removing, or adding certain features or functionalities of our Products.
4.4. We do not guarantee that our Products are completely free of errors. Please inform us immediately of any errors, bugs, or malfunctioning of our Products. You can reach out to us by sending an email to **support\@autoscriber.com** or via the Contact Support feature integrated into our Products. We will then do our utmost to resolve your problem as soon as possible.
4. **Third Parties**
5.1. We have the right to employ third parties to partially perform our duties if we believe this is necessary for the proper execution of your Subscription or for our Products. Sections 7:404 of the Dutch Civil Code (DCC) (performance of service by a specific person), 7:407 paragraph 2 DCC (joint liability), and 7:409 DCC (death of a particularly assigned service provider) are not applicable.
5. **Force Majeure**
6.1. We will not be liable if we are unable to provide our Products to you due to force majeure. This includes, for example, a non-attributable failure of third parties, hacks, and internet failures.
6.2. If the force majeure period exceeds 2 uninterrupted months or if it becomes clear that the period will last longer than 2 months, both parties may terminate your Autoscriber App Subscription in writing. If you terminate the Subscription in accordance with this article, there is no right to compensation. We will send you an invoice for the (unpaid) period in which you used Autoscriber App.
6. **Intellectual Property**
7.1. We (or our licensors or suppliers) are the exclusive owners of all existing and future intellectual property, such as copyrights, trademarks, design rights, patents, source codes, and know-how, which rest on our Products and our website or are derived from them.
7.2. You only receive the right to use our Products. You cannot claim the intellectual property rights mentioned in article 7.1. The right to use our Products is non-exclusive, and it is not permitted to transfer or license the right to use our Products.
7. **Confidentiality and Privacy**
8.1. We are obliged to keep all your Confidential Information confidential. By Confidential Information, we mean any information that you have indicated is confidential or that arises from the nature of the information.
8.2. In any case, the following is considered Confidential Information:
a) Information relating to your patients and your business information;
b) Personal data as referred to in the General Data Protection Regulation (GDPR).
8.3. We protect your personal data in accordance with the GDPR. Please see our Privacy Policy on our website for more information.
8. **Liability and Indemnification**
9.1. We are not liable for any damage or other adverse consequences resulting from the use or inaccessibility of (information on) our website or our Products. All actions you take based on our website, our Products, or any conversation extracts produced by our Products are at your own risk.
9.2. We will not be liable for any damages caused by improper or unlawful use of our Products or Autoscriber App by you or third parties.
9.3. We are not liable in the event of force majeure as set out in article 6.
9.4. We are only liable for your direct damages, which are directly and exclusively the result of a shortcoming on our part.
9.5. If we are liable, our liability is limited to:
a) The amount covered by our liability insurance; or
b) If the liability insurance does not cover or pay out any reimbursement:
i. The total average amount invoiced (excluding VAT) by Autoscriber to you for your Autoscriber App Subscription for 6 months; or
ii. If you do not have a Subscription, our maximum liability is EUR 600.
9.6. We will ensure the careful storage of your data. We are not liable for the damage or loss of data stored with us or third parties.
9.7. The limitations of liability set out in this article do not apply if the damage is due to intent or gross negligence on our part.
9.8. You shall indemnify and hold us harmless from any third-party claims. Specifically, but without limitation, you indemnify us for any dispute regarding:
a) Consent of the patient to be recorded with Autoscriber App (for example, if the patient believes they have not given consent);
b) The unlawful use of Autoscriber in violation of applicable laws, regulations, or certifications;
c) The content of a conversation extract (for example, if the patient does not agree with the content of an extract);
d) Any decision based on the use of the conversation extract or our Products;
e) Your use of our Products otherwise.
9. **Miscellaneous**
10.1. The invalidity or unenforceability of any provision of these Terms will not affect the validity or enforceability of any other provision of these Terms. Any such invalid or unenforceable provision will be replaced by a provision that is valid and enforceable and whose interpretation is as close as possible to the intent of the invalid provision.
10.2. You are not allowed to assign or transfer any rights and obligations related to our Products or these Terms without our prior written approval.
10. **Applicable Law and Competent Court**
11.1. These Terms and every agreement between you and Autoscriber are governed by Dutch law.
11.2. The Court of Amsterdam, the Netherlands, has jurisdiction to hear all disputes or claims ensuing from these Terms and the use of our Products.
11. **User Responsibility**
12.1. It is the sole responsibility of the User to obtain all required consents, approvals, or authorisations from their employer or organisation in connection with their use of the Service and any processing of data therein
### 3. SUBSCRIPTION TERMS
1. **Exclusion**
13.1. We reserve the right to terminate the Subscription and exclude you from any (further) use of Autoscriber App if you:
a) Violate applicable laws and regulations or these Terms;
b) Fail to meet your payment obligations from the Subscription;
c) Use Autoscriber App without the consent of your patient; or
d) Use Autoscriber App for a purpose for which it is clearly not intended.
13.2. We are not obliged to refund any amounts already collected or to pay any damages in case of termination based on article 13.1.
2. **Sign-Up via Partner or Reseller**
14.1. If you sign up for Autoscriber App through a partner or reseller, you agree to be billed by that partner or reseller, and you acknowledge that you are solely responsible for complying with all payment obligations arising from your use of Autoscriber App. We are not responsible for any disputes or issues that may arise between you and the partner or reseller regarding billing or payment.
14.2. If you sign up for Autoscriber App through us, the following articles of this Section 3 apply.
3. **Subscriptions and Cancellation**
15.1. Before using Autoscriber App, you must enter into an agreement with us (Subscription). You can find more information about our Subscriptions in Autoscriber App.
15.2. The term of the Subscription (the Subscription Period) will be agreed upon during the application procedure. The Subscription will commence on the date agreed during the application procedure (the Start Date).
15.3. If you have chosen a Subscription Period of 12 months, your Subscription will be automatically renewed, each time for a period of 12 months. If you have chosen a Subscription Period of 1 month, your Subscription will be renewed automatically, each time for a period of 1 month, unless otherwise communicated by us in writing.
15.4. You can cancel your Subscription with 30 days' prior written notice before the end of the Subscription Period. You can cancel a Subscription by clicking the Cancel button on your active subscription under the Manage Subscription section in Autoscriber App.
4. **Prices**
16.1. All prices communicated by us are excluding any expenses and VAT.
16.2. Autoscriber may annually apply an inflation correction to the prices of the Subscription or mentioned in an offer/agreement on the basis of the CBS consumer price index (CPI) (2015=100).
15.3. Autoscriber may change its prices of the Subscriptions at renewal, upon 30 days' prior written notice. No rights can be derived from historic prices.
5. **Payment and Collection Charges**
17.1. You must provide us with a valid means of payment to use Autoscriber App. We will debit the amount for the use of the Subscription on a monthly or yearly basis around the day on which your Subscription commenced.
17.2. If a payment is due but not paid, we will first send a reminder, followed by a request for payment. If the payment is not made within the stipulated payment period, you will be in default.
17.3. If you are in default, we are entitled to:
a) Charge statutory commercial interest. The interest on the payable amount is calculated from the moment the payment is due until the moment the payable amount has been paid in full;
b) (Temporarily) block your account until you fulfill your payment obligation; and
c) Charge you all extrajudicial collection costs. For an outstanding amount up to EUR 267, these costs will be EUR 40. For a higher amount, the collection costs will be calculated based on the outstanding amount.
### 4. TERMS FOR RESEARCHERS
1. **Researcher Terms**
18.1. We give Researchers access to Autoscriber App to further their PhD or other research.
18.2. We have taken great effort in developing Autoscriber App and are always looking for ways to improve. Therefore, we like to hear your opinion. By signing up to Autoscriber App, you agree to fill in our feedback forms when requested.
18.3. A Researcher is not allowed to use Autoscriber App for any commercial purposes and shall be banned from usage of Autoscriber App if detected.
### 5. API SPECIFIC TERMS
1. **Use of the API**
19.1. To get access to the API, you must enter into an API Agreement with us.
19.2. You shall require any end-users using the API to comply with the applicable laws and regulations, these Terms, and the API documentation. In the event of a conflict between the API documentation and the Terms, the Terms shall prevail.
19.3. A maximum number of calls per second is agreed upon in the API Agreement (the Limit). If you would like to use the API beyond the Limit, you must obtain our written consent. Exceeding the Limit can result in a (temporary) access limitation to the API.
19.4. A key is required to use the API (the API Key). You will receive the API Key after you enter into an API Agreement with us. Each API call must be accompanied by your API Key.
19.5. You may only use the API to integrate Autoscriber’s medical note-taking functionality into your own (EHR) software.
2. **Exclusion**
20.1. You are not allowed to:
a) Give a copy of the API Key to a third party;
b) Sublicense the API or make it available to third parties;
c) Publish any raw datasets obtained through the API;
d) Modify or alter any personal data you have obtained through the API;
e) Misuse the API.
20.2. We have the right to block your API Key if we notice that you violate article 19.1.
3. **Branding**
21.1. You are free to present data obtained via the API at your discretion and according to your layout on websites and services under your control.
21.2. As an exception to article 20.1, you need explicit written consent from Autoscriber to present data obtained via the API if you want to use the name and/or logo of Autoscriber. You shall present the data in the specific manner prescribed by Autoscriber and only on websites and services under your control.
4. **Support and Maintenance**
22.1. Autoscriber shall provide a reasonable level of support, including making available online documentation. If the online documentation is not sufficient, you can reach out to us by sending an email to **support\@autoscriber.com** or via the Contact Support feature integrated into our Products. We will then do our utmost to resolve your problem as soon as possible.
22.2. We can modify the API or API documentation from time to time to recover faults or improve functionalities. If a modification requires the technical interface to change, Autoscriber shall implement this modification as a new version of the API. Autoscriber guarantees that a technical interface called with a specific version number will not change during the term of the API Agreement.
[title] GDPR Compliance
[path] Certifications and Compliance/
Autoscriber is fully committed to GDPR compliance and safeguarding the privacy of personal data across all our services. We adhere to robust privacy standards grounded in our [Privacy Policy](docId:7AeUdbWnWt4UfXdbAP_IY) and supported by the following measures:
### Data Management & Storage Practices
- We operate under a strict policy of **data minimisation**: audio from consultations is **never stored**, and transcript and summary retention is limited strictly to the session, and only until the end user deletes it. In integrated deployments (e.g., with EHR systems), **no transcripts or summaries are stored at all**. All stored data is located **within the EU at all times**.
### Encryption & Secure Infrastructure
- Our platform ensures **end-to-end encryption**, safeguarding data both **at rest** and **in transit**.
- We maintain **secure cloud infrastructure** partnerships with **Microsoft Azure** and **Google Cloud**, and employ **regular penetration testing** and **vulnerability assessments** to continuously fortify our systems.
### Supplier Governance
- We apply a **rigorous procurement policy**: any vendor entrusted with customer or patient data must be **GDPR‑compliant** and hold at least **ISO 27001 certification**. They are also subject to **quarterly reviews** for uptime and security incident monitoring.
### Access Control & Personnel Training
- Data access is strictly limited to **end users only**. Internal staff cannot access consultations belonging to other users. In rare cases (e.g., for troubleshooting), access may be granted temporarily - but only **with explicit permission** from the end user.
- We offer **multifactor authentication (MFA)** for standalone application access, while integrations commonly use your EHR’s **Single Sign-On (SSO)** capability.
### Governance & Transparency
- Our practices are formalised in our **Privacy Policy**, which clearly outlines what data we collect, why, how long it is retained, and how users can manage their data rights (e.g., deletion, correction, export, objection).
- Autoscriber processes personal data only **as long as necessary**, in accordance with legal or operational requirements, and provides transparent mechanisms for data exercise rights. We process data under lawful bases such as consent (e.g. for product improvement), legal compliance, fraud prevention, customer support, and analytics - limited to what is strictly needed.
[title] Data Processing & Security
[path] /
Clients trust Autoscriber with their data so that they can focus on the work that matters most within healthcare. That’s why we are focused not only on creating automation, but also on implementing robust safeguards to keep our customers’ data safe.
This article is focussed on giving an overview of the processes and standards that Autoscriber has in place to ensure the utmost security and our customers data is safe.
## **Summary: **
Autoscriber is fully GDPR compliant and our processes have been checked by our legal counsel. Accordingly,
- All data is stored in EU data centres,
- Patients and other stakeholders can access our privacy statement and data processing addendum at [Privacy Policy](docId:7AeUdbWnWt4UfXdbAP_IY) that clearly explains how their data are being used,
- Data are stored only as long as needed or removed (within the integrated version),
- Data retention policy is applicable, where data is deleted within 48 hours after a data deletion request is made,
- Autoscriber has [ISO 27001 Certification](docId:1s0uJm_MF0xBLzezfPdl6) and [NEN 7510 Certification](docId\:vBeW9UPwS6Sm08Pz0o-LL).
## **Security Measures Taken by Autoscriber:**
- **Access Control:**
The access to the Personal Data is restricted to the authorised employees on a *need-to-know* basis.
- **Employee verification:**
Every employee (even interns) are required to present a VOG (or police clearance) certificate and identification card.
- **Encryption:**
Personal Data is always encrypted at rest and in-transit (SSL connections are used).
- **Multi-factor Authentication:**
The access to the Personal Data is secured with two-factor authentication (2FA)
- **Pentesting:**
Our system's security is being tested by an external auditor at least once a year.
- **Non-disclosure:**
Non-Disclosure Agreements (NDA’s) are concluded in the event that confidential information is exchanged.
## Our Security Certificates & Standards
Autoscriber currently holds the following security certificates:
- ISO 27001, with an external audit conducted by Kiwa Netherlands. The certificate can be found here: [ISO 27001 Certification](docId:1s0uJm_MF0xBLzezfPdl6)
- NEN 7510, with an external audit conducted by Kiwa Netherlands. The certificate can be found here: [NEN 7510 Certification](docId\:vBeW9UPwS6Sm08Pz0o-LL)
- GDPR Compliance, based on our Privacy Policy, found in this document here: [GDPR Compliance](docId\:PCWHUgB4BkdSofJv7n9ki)
- EU AI Act, based on our compliance, found in this document here: [EU AI Act Compliance](docId\:qTUM3JEqiQR7kKm5zf8gm)
- C5, our cloud providers are C5 approved and have C5 attestations. More info found here: [C5 Compliance](docId\:dTyAP0o1LxY2QAJpASG-m)
## How We Protect Our Customers’ Data
The following describes the measures Autoscriber takes to ensure our customers’ data is protected:
- We adhere to strict data minimisation policies e.g. audio is not stored.
- We employ end-to-end encryption for data at rest and in transit.
- We conduct regular penetration testing and vulnerability assessments.
- We use secure cloud infrastructure through our partnerships with Microsoft Azure and Google Cloud.
- Our staff undergoes rigorous training in data processing.
## Sub processors
We do not share data with any third parties and data is processed by sub processors only insofar as it is necessary for us to provide you with the service we offer.
We strive towards total transparency regarding your data, who processes your data and for what ends. Furthermore, we conduct regular supplier checks to ensure that our suppliers meet the minimum conditions according to ISO and other standard requirements. Please see our [Data Processing Addendum](docId\:KCCvpfgtYwwqGpXjFEZkD) for a detailed overview of our sub processors and their purpose.
## Training our models
For Autoscriber to improve on services delivered, the training of models is necessary. We will, however, never use customer data without explicit consent. In case you would like us to use your data to finetune our models to your use case, we will conclude a separate data-processing agreement outside of our standard contract.
In short, unless you request otherwise, your data is never used to train our models and is never stored longer than you wish.
## Cloud Security and Compliance
Autoscriber makes use of a combination of Azure and GCP, which each have their relevant security standards, which are described below.
### Microsoft Azure Security and Compliance:
**Azure's Compliance Portfolio:**
Azure has one of the largest portfolios of compliance certifications, including key data privacy and security certifications such as ISO/IEC 27001, ISO/IEC 27018, CSA STAR, and most importantly, General Data Protection Regulation (GDPR) compliance. This provides legal assurance that the data protection principles set forth in the GDPR are being followed.
**Data encryption and protection:**
Azure encrypts data both at rest and in transit using industry-standard encryption techniques (AES-256 for data at rest and TLS for data in transit). This ensures that even if data is not pseudonymised, it remains secure through layers of encryption and protected from unauthorised access.
**Azure Security Controls:**
The platform includes Azure Security Center, which provides advanced threat detection, security monitoring, and automated remediation capabilities. These tools help continuously monitor and secure data processing environments, ensuring protection against emerging threats.
### Google Cloud Platform (GCP) Security and Compliance:
**GCP's Compliance Standards:**
GCP is also certified against key international standards such as ISO/IEC 27001, ISO/IEC 27018, SOC 1/2/3 and is fully GDPR compliant. GCP offers tools and services such as Cloud Data Loss Prevention (DLP) to ensure sensitive data is handled securely.
**Encryption as Standard:**
Like Azure, GCP encrypts data in transit and at rest with robust encryption technologies. Data stored on Google Cloud is protected by industry-leading encryption algorithms (AES-256), and all communications between Google services and between data centers are encrypted with Transport Layer Security (TLS).
**Data Sovereignty and Privacy Control:**
GCP provides granular control over where data is stored geographically (within the EU or other regions), ensuring compliance with GDPR data storage requirements. Google also maintains advanced logging and audit trails, allowing companies to monitor access and activity on their data.
## How we ensure secure data processing even without pseudonymisation:
1. **Strong data encryption:** Encryption is a core part of our security strategy and provides a strong level of protection. With encryption at rest and in transit, sensitive data remains unreadable to unauthorised parties, even in the event of a data breach. This provides a significant layer of protection for personal data.
2. **Data at rest:** Both Azure and GCP encrypt all data at rest by default. This means that even if a storage medium is compromised, the data remains unreadable without the associated decryption keys, which are strictly managed with access controls.
3. **Data in transit:** Data transferred between Autoscriber systems and external systems or between cloud services is encrypted using strong cryptographic protocols (TLS 1.2 or later), which protects against man-in-the-middle attacks.
4. **Access Control and Monitoring:** Both Azure and GCP implement role-based access control (RBAC), which ensures that only authorised individuals can access specific data based on the principle of least privilege. Access logs and auditing mechanisms provide a comprehensive view of who has accessed or modified data, ensuring traceability and accountability.
5. **Identity and Access Management (IAM):** We use IAM features across both platforms to tightly control who has access to sensitive data. Access is limited to those who need it for their role, and access requests are continuously logged and audited.
6. **Monitoring and Threat Detection: **Both platforms offer advanced monitoring tools such as Azure Monitor and Google Cloud Security Command Center. These systems use machine learning to detect anomalies or potential threats in real time, enabling proactive defense against security incidents.
7. **Data residency and local data storage:** For companies operating in Europe or needing to comply with the GDPR, where data is stored plays an important role. Both Azure and GCP offer the ability to store data within specific geographic regions or countries, ensuring strict compliance with data localization requirements under the GDPR (such as the requirement to keep EU citizen data within the EU).
### **Why these guarantees are sufficient: **
Although in certain cases data is not pseudonymised, the combination of encryption, access control, monitoring and compliance certifications provides a high level of assurance that personal data is processed securely and in accordance with the GDPR.
### **Data protection by design and default:**
Both cloud providers implement Data Protection by Design and Default, as required by GDPR Article 25. This means that Azure and GCP integrate data protection principles into their core infrastructure, ensuring that security is not an afterthought, but a primary consideration in all data processing activities.
### **Limiting data leaks:**
In the unlikely event of a data breach, both Azure and GCP have robust incident response processes and tools to quickly detect, analyze, and contain breaches. With encryption and access controls, even in the event of a breach, exposure of personal data is minimised, significantly reducing the risk to data subjects.
### **Legal guarantees and processing agreements:**
Both Microsoft and Google offer legally binding data processing agreements (DPAs) that meet GDPR requirements. These agreements define the roles of data controllers and processors, which ensures that data is handled in accordance with GDPR standards. In addition, these companies ensure that data subject rights, such as the right to access, rectify or delete personal data, are respected.
[title] NEN 7510 Certification
[path] Certifications and Compliance/
Autoscriber is certified under NEN 7510, the Dutch standard for information security in healthcare. This standard is specifically designed to protect the confidentiality, integrity, and availability of medical and health-related information.
For users in the healthcare sector, this ensures that:
- **Your patient data is handled with the utmost care** and in compliance with strict Dutch and European healthcare requirements.
- **Security measures are tailored to healthcare risks**, ensuring sensitive information remains secure at all times.
- **Independent assurance** is provided that our practices meet the highest standards for healthcare information security.
In 2023, Kiwa Netherlands conducted the external NEN 7510 audit, resulting in the issuance of our certification. The associated certificate is available for download below, which is valid until the 5th of December, 2026.
::File[]{src="https://archbee-doc-uploads.s3.amazonaws.com/_uwekiFVUm7ixUuwGfi-3-5Btli8H_4Ocf6qqyzbtUb-20250827-151947.pdf" label="Autoscriber NEN 7510 Certification.pdf"}
The above certificate can also be found on the website of [Kiwa Netherlands](https://www.kiwa.com/nl/nl/certificaatzoeker/?page=1\&CompanyName=autoscriber\&CertificateNumber=\&TranslatedServiceValues=\&q=autoscriber).
It should also be noted that the NEN 7510 requirements are very similar to that of ISO 27001, for which Autoscriber was last audited for in 2025, with details found in [ISO 27001 Certification](docId:1s0uJm_MF0xBLzezfPdl6).
The Statement of Applicability linked to our NEN 7510 certification can be requested via the below button:
:::CtaButton{label="NEN 7510 Statment of Applicability Request Form" externalHref="https://form.asana.com/?k=vMbRfi3wn7fgWfwoTYBVLg&d=1201759826910221" openInNewTab="true" noFollow="false"}
:::
[title] Business Administration Tools
[path] /
At Autoscriber, we use a limited number of third-party tools to support our internal business operations, such as project management, customer support, billing, and communications.
These tools are not part of the Autoscriber application itself and do not process patient audio, transcripts, or medical content generated by our platform.
Where these tools may process limited personal data (such as employee details or customer contact information), Autoscriber ensures that appropriate contractual, technical, and organisational safeguards are in place, in line with GDPR, ISO 27001, and NEN 7510 requirements.
### How these tools are used
- They are used **internally by Autoscriber staff only.**
- They do **not** have access to live production data from the Autoscriber application. And therefore, do **not **process sensitive patient health data.
- They are subject to **access controls, least-privilege principles, and security monitoring.**
- Data shared with these tools is limited to what is **strictly necessary** for the relevant business function.
### Overview of Business Administration Tools
| | Purpose | Type of Data Processed |
| ------------------- | --------------------------------------------------- | --------------------------------------------------------------------------------- |
| **Asana** | Internal project management and task tracking | Employee names, internal task descriptions |
| **Slack** | Internal team communication | Employee identifiers and internal messages |
| **Help Scout** | Customer support communications | Customer contact details and support correspondence |
| **HubSpot** | Sales and customer relationship management (CRM) | Business contact details and communication history |
| **Chargebee** | Subscription management and invoicing | Billing details and business contact information |
| **Stripe** | Payment processing | Payment and billing information |
| **Datadog** | System monitoring and observability | Technical metadata and system logs |
| **Brevo** | Email communications and newsletters | Email addresses and communication preferences |
| **Make (Make.com)** | Workflow automation | Limited metadata required for internal workflows |
| **Moneybird** | Financial administration, invoicing and bookkeeping | Company contact details, invoice data, payment status, and transaction references |
### Data protection and compliance
Autoscriber applies the same high standard of security governance to these tools as required under:
- **ISO 27001**
- **NEN 7510**
- **GDPR**
This includes:
- Data Processing Agreements where applicable
- Regular access reviews
- Incident and change management controls
A full and up-to-date list of **application subprocessors** (i.e. parties involved in delivering the Autoscriber service itself) is maintained separately in our [Data Processing Addendum](docId\:KCCvpfgtYwwqGpXjFEZkD).
[title] List of Sub-processors
[path] /
Autoscriber uses carefully selected sub-processors to support the delivery, security, reliability, and continuous improvement of its AI medical scribe services. A *sub-processor* is a third party engaged by Autoscriber to process personal data on behalf of our customers, in accordance with our Data Processing Addendum (DPA) and applicable data protection laws, including the GDPR.
Autoscriber remains fully responsible for the processing of personal data by its sub-processors and ensures that all sub-processors are subject to appropriate contractual, technical, and organisational safeguards.
### General safeguards
Across all sub-processors, the following safeguards apply:
- Audio files are not stored anywhere and are automatically deleted after being processing.
- Personal data is processed and stored exclusively within data centres located in the European Economic Area (EEA), in accordance with configured data residency settings.
- Advanced encryption and anonymisation or pseudonymisation measures are applied to sensitive data.
- Personal data is retained only for as long as needed to provide the service, or is securely deleted in accordance with Autoscriber’s data retention policies.
In addition, all sub-processors:
- Are engaged under a written data processing agreement;
- Are assessed for information security and data protection risks;
- Comply with the GDPR and other Applicable Legislation concerning the processing of personal data;
- Are bound by confidentiality and data protection obligations.
## Current Sub-processors
The current list of Autoscriber's sub-processors is as follows:
### Microsoft Azure
**Legal entity:** Microsoft Corporation
**Entity location:** USA
**Services Agreement:** The [Microsoft Customer Agreement](https://www.microsoft.com/licensing/docs/customeragreement) can be found online using the parameters:
- Geography: Netherlands
- Purchase Channel: Enterprise Customer
**Data residency location:** Personal Data is stored and processed within the **European Economic Area** using MS Azure's [data residency](https://azure.microsoft.com/en-us/explore/global-infrastructure/data-residency/) configuration settings.
**Purpose of processing:**
- Cloud infrastructure and hosting ;
- Secure storage and transferring of data;
- Deployment and operation of models.
### Google Cloud Platform (GCP)
**Legal entity:** Google LLC
**Entity location:** USA
**Services Agreement:** The [Google Cloud Terms of Service](https://cloud.google.com/terms) and [Workspace Terms of Service](https://workspace.google.com/intl/en_uk/terms/premier_terms/) can be found online.
**Data residency location:** Personal Data is stored and processed within the **European Economic Area** via Google's [data residency](https://support.google.com/a/answer/7630496?hl=en) configuration settings.
**Purpose of processing:**
- Cloud service provider;
- External communication with users and customers;
- Deployment and operation of models.
### Speechmatics
**Legal entity:** Cantab Research Limited
**Entity location:** England and Wales
**Privacy Policy:** The [Speechmatics Privacy Policy](https://www.speechmatics.com/legal/privacy-policy) applies and can be found online (see sections 6 and 7 for data information).
**Data residency location:** Personal Data is stored and processed in **Europe** via Speechmatics' [European Production Authentication Endpoints](https://docs.speechmatics.com/get-started/authentication#supported-endpoints).
**Purpose of processing:**
- Speech-to-text processing as part of Autoscriber’s transcription functionality.
## Changes to sub-processors
Autoscriber may update this list from time to time as our services evolve. Any changes to our sub-processors will be made in accordance with the terms of our Data Processing Addendum.
[title] C5 Compliance
[path] Certifications and Compliance/
Autoscriber leverages cloud providers that are **C5 certified**, ensuring compliance with the German Federal Office for Information Security (BSI) standards for cloud security. C5 is a recognised framework that defines stringent requirements for transparency, security, and compliance in cloud services.
For users, this means:
- **Your data is hosted on infrastructure that meets strict German government standards** for cloud security.
- **Cloud providers maintain C5 attestations**, independently audited to verify adherence to best practices in data protection and operational security.
- **Trust and compliance are extended to the foundation of our services**, ensuring robust security across the entire cloud environment.
By working exclusively with C5-approved cloud providers, Autoscriber ensures your information is protected in line with leading international standards for secure and trustworthy cloud services.
[title] Certifications and Compliance
[path] /
Autoscriber is ISO 27001 and NEN 7510 certified. Kiwa Netherlands conducted the external audit. The certificates can be found on the website of [Kiwa Netherlands](https://www.kiwa.com/nl/nl/certificaatzoeker/?page=1\&CompanyName=autoscriber\&CertificateNumber=\&TranslatedServiceValues=) via this link. The Statement of Applicability for both standards can be requested via support\@autoscriber.com.
::File[]{src="https://archbee-doc-uploads.s3.amazonaws.com/_uwekiFVUm7ixUuwGfi-3-Ceof2lVtRCYNrVJouxKVM-20250825-113356.pdf" label="20241203_Technical Documentation Standalone Version Autoscriber_ENG .pdf"}
[title] ISO 27001 Certification
[path] Certifications and Compliance/
Autoscriber is ISO 27001 certified, which means we meet the highest internationally recognised standards for information security management. This certification demonstrates our commitment to protecting sensitive data through a rigorous framework of policies, controls, and ongoing risk management.
For users, this provides assurance that:
- **Your data is safeguarded** with strong technical, organisational, and procedural controls.
- **Risks are proactively managed** through continuous monitoring, auditing, and improvement.
- **Compliance and trust** are at the core of how we handle information security.
In short, ISO 27001 certification gives you confidence that Autoscriber operates with robust, independently verified practices to keep your information secure.
In 2025, Kiwa Netherlands conducted the external ISO 27001 audit successfully, with the associated **K-0225872 / 1** certificate available for download below, which is valid until the 5th of December, 2026.
::File[]{src="https://archbee-doc-uploads.s3.amazonaws.com/7QOEo81-ylzb8idBCmsHa/Tzh5dNXaXPdNM16ySxKCN-20251016-083151.pdf" label="Certificate_K-0225872-1_ISO 27001_2022 _RVA _EN-GB_Web_Autoscriber B.V..pdf"}
The Statement of Applicability linked to our ISO 27001 certification can be requested via the below button:
:::CtaButton{label="ISO 27001 Statement of Applicability Request Form" externalHref="https://form.asana.com/?k=KZU6wDSuElvlXWS9jqxMnw&d=1201759826910221" openInNewTab="true" noFollow="false"}
:::
[title] Data Processing Addendum
[path] /
The Autoscriber Data Processing Addendum outlines the terms and conditions governing the processing of personal data by Autoscriber on behalf of its clients. This addendum ensures compliance with applicable data protection laws and establishes the responsibilities of both parties in safeguarding sensitive information.
To obtain a copy of the Autoscriber Data Processing Addendum, you can download it below.
::File[]{src="https://archbee-doc-uploads.s3.amazonaws.com/7QOEo81-ylzb8idBCmsHa/v94LeozmIUBilAW2yxSu3-20260116-093053.pdf" label="Data Processing Addendum .pdf"}
[title] Intended Use
[path] /
**Document Information**
- **Document Version:** 2.0 (Revised)
- **Original Date of Issue:** 2026-02-26
- **Date of revision: **2026-05-28
- **Product Name:** Autoscriber
- **Product Type:** Administrative Software / AI Documentation Assistant
- **Regulatory Status:** Not Applicable (Not a medical device under EU MDR 2017/745)
- **Provider:** Autoscriber B.V., High Tech Campus 6a, 5656 AE Eindhoven, The Netherlands (support\@autoscriber.com)
### Intended Use
Autoscriber is an ambient AI-powered documentation assistant designed to streamline administrative workflows for healthcare professionals. The software captures spoken dialogue during consultations and structures it into draft clinical notes (e.g., SOAP summaries) for integration into Electronic Health Record (EHR) systems.
**Regulatory Boundaries:**
- **No Medical Purpose:** Autoscriber is strictly an administrative support tool. It does not diagnose, treat, monitor, or provide clinical decision support or therapeutic recommendations.
- **Human-in-the-Loop:** All generated text is a preliminary draft. The healthcare professional retains sole clinical responsibility and must review, edit, and approve the documentation before saving it to the patient's permanent record.
### System Requirements & Deployment
- **Deployment:** Software-as-a-Service (SaaS) via standalone web application or direct EHR integration.
- **Hardware/Software Requirements:** A stable internet connection, a functional microphone, and a compatible web browser (Chrome, Safari, or MS Edge).
### Cybersecurity & Data Protection
Autoscriber is hosted within a secure cloud infrastructure utilizing encrypted data transmission protocols. The system is compliant with healthcare data security standards (**ISO 27001** and **NEN 7510**). Access is restricted to authorized users via secure authentication mechanisms.
### Product Limitations & User Precautions
- **Accuracy & AI Characteristics:** Due to the inherent limitations of Automated Speech Recognition (ASR) and Natural Language Processing (NLP), there is a risk of transcription errors, omissions, or AI hallucinations. Users must thoroughly verify all text.
- **Environmental Dependencies:** System performance and text accuracy can be negatively impacted by loud background noise, poor microphone quality, multiple overlapping speakers, or unstable internet connectivity.
- **System Availability:** In the event of temporary network or software service interruptions, users must revert to standard manual documentation procedures.
[title] Digizo.nu Recognition
[path] /
We’re proud to share that **Autoscriber** has been successfully assessed by [Digizo.nu](https://digizo.nu/toepassing/autoscriber/) as a trusted and secure digital healthcare application. The evaluation highlights Autoscriber’s ability to enhance clinical efficiency through AI-driven speech recognition, while meeting stringent requirements for **information security, privacy, and interoperability**.
### **About DigiZo.nu**
DigiZo.nu is a national initiative supporting the responsible digitalization of Dutch healthcare. Its assessments help care organisations identify digital solutions that meet requirements for security, accessibility, and clinical usability.
### Enabling Clinicians to Focus on Care
Autoscriber’s AI-powered assistant records patient consultations in real time, automatically structuring and summarising the conversation into clinical documentation. This enables healthcare professionals to focus fully on their patients, while Autoscriber takes care of the administrative burden. The platform is compatible with commonly used electronic health record (EHR) systems such as **ChipSoft, Epic, Nexus and Medicom**.
### Independent Validation by DigiZo.nu
Digizo.nu tested Autoscriber successfully, with an overview of some )technical) aspects below:
| **Application features** | **Autoscriber** |
| ----------------------------- | -------------------------- |
| Tested with guideline version | 2.02 |
| Name of digital application | Autoscriber |
| Tested for | HA |
| Care process | Voice-controlled reporting |
| Online platform | ✔ |
| Speech recognition | ✔ |
| Contextual processing | ✔ |
| To summarize | ✔ |
| Automatic filling of EPD/ECD | ✔ |
| **Test component** | **Autoscriber** |
| ---------------------------------- | --------------- |
| Positively tested overall | ✔ |
| End user and accessibility | ✔ |
| AI | ✔ |
| Information security & privacy | ✔ |
| Certification | ✔ |
| Implementation support by supplier | ✔ |
| **Test details** | **Autoscriber** |
| -------------------------------------------- | ---------------------------------------------------------------------------- |
| **Certification ** | |
| ISO 27001 | **✔** |
| NEN 7510 | **✔** |
| MDR/MDD | N/A |
| **Reliable use of AI** | |
| ALTAI guideline followed | |
| **Interoperability**
**** | |
| Interfaces and integrations | Chipsoft, Epic, Nexus, Absence Triage, Medicom |
| Couple language | ICD10, ICD11, ICPC, Snomed-CT |
| Operating systems | All web browsers |
| Available offline | No |
| **Information security & privacy**
**** | |
| Multi-factor authentication | **✔** |
| Encryption of data transport | TLS 1.2 or higher |
| Encryption of data storage | TLS 1.3 |
| Are personal data processed? | |
| **Implementation support by supplier ** | |
| End user | N/A |
| Healthcare provider | Onboarding widget in-app, on-site training by CSM and an extensive help desk |
| Long implementation process | 3 weeks |
| Prerequisites for successful scaling up | User trust and training in use |
###
[title] Vulnerabilities
[path] /
At Autoscriber, security is at the core of everything we do. To date, we have not experienced any security vulnerabilities, but we remain vigilant and proactive in maintaining the integrity of our systems.
We welcome responsible disclosure from IT admins and end users. If you believe you’ve identified a potential vulnerability in the Autoscriber app or platform, we encourage you to share your findings with us. Your input helps us strengthen our security and protect our community.
We are committed to working with you in a coordinated and transparent manner to review and address any issues swiftly.
Please select the below button, which will take you to a form you can submit.
:::CtaButton{label="Disclose Vulnerability" externalHref="https://form.asana.com/?k=d0BLiD8XDcrnZ1Kv6lVZvg&d=1201759826910221" openInNewTab="true" noFollow="false"}
:::
[space] v2.0 API Integration (/v2-api-docs)
[title] Request API Key
[path] Websocket API Integration/Steps to integrate/
In order to utilise the Autoscriebr APIs, you need an API Key.
To acquire one, please log a request with integrations\@autoscriber.com.
[title] Steps to integrate
[path] Websocket API Integration/
The below steps need to be followed to integrate the Autoscriber 2.0 Widget Assistant into your platform:
1. [Create a conversation](docId\:NF-ieSqwYJD4hCXDhMOoR)
[title] v2.0 Widget API Integration Intro
[path] Websocket API Integration/
These articles explain the context and steps to follow to successfully integrate the Autoscriber Widget v2.0 into your platform.
:::hint{type="info"}
Since this method provides the APIs and does **not** involve embedding the widget via an iframe, you are required to develop your own UI/UX and implement an audio recorder.
We also offer a Javascript library that automatically creates the chat interface including recorder within your webapp.
:::
::Image[]{src="https://archbee-image-uploads.s3.amazonaws.com/7QOEo81-ylzb8idBCmsHa/wcpS3DAgi8_MLit9N-KOM_image.png" signedSrc size="38" width="662" height="1390" position="center" caption}
Upon delivering this integration, the assistant will be able to provide the following features:
- Answering medical questions
- Answering questions about the active clinical context (e.g. patient)
- Supports text and voice messages
- Transcribe consultations
- Fill out questionnaires (used to be called summarization templates)
- Edit questionnaires by voice (and fhir context)
- Navigate the EHR by voice
- And much more (as we support MCP servers)
To start with the integration, go to the next article, [Steps to integrate](docId\:cmCk8v4OyMmpvvNHameGJ).
[title] Create a conversation
[path] Websocket API Integration/Steps to integrate/
### Session Creation
To create an assistant conversation session, make the following API call:
:::ApiMethodV2
```json
{
"name": "Create conversation",
"method": "POST",
"url": "https://api.autoscriber.com/v1/assistant",
"description": "",
"tab": "examples",
"examples": {
"languages": [
{
"id": "IfCrk1n4qMCqKoXrFJzkF",
"language": "javascript",
"code": "var myHeaders = new Headers();\nmyHeaders.append(\"Accept\", \"application/json\");\nmyHeaders.append(\"Content-Type\", \"application/json\");\n\nvar raw = JSON.stringify({\n \"id\": \"String\"\n});\n\nvar requestOptions = {\n method: 'GET',\n headers: myHeaders,\n body: raw,\n redirect: 'follow'\n};\n\nfetch(\"https://api.cakes.com\", requestOptions)\n .then(response => response.text())\n .then(result => console.log(result))\n .catch(error => console.log('error', error));",
"customLabel": ""
}
],
"selectedLanguageId": "IfCrk1n4qMCqKoXrFJzkF"
},
"results": {
"languages": [
{
"id": "eLcKuyQdzoccoDpvGBb8x",
"language": "200",
"code": "",
"customLabel": ""
},
{
"id": "4aioToFwoz0p1sjkM0hth",
"language": "404",
"code": "",
"customLabel": ""
}
],
"selectedLanguageId": "4aioToFwoz0p1sjkM0hth"
},
"request": {
"pathParameters": [],
"queryParameters": [],
"headerParameters": [
{
"name": "api-key",
"kind": "required",
"type": "string",
"description": "Your API key",
"": "required"
}
],
"bodyDataParameters": [
{
"name": "practitioner_id",
"kind": "required",
"type": "string",
"description": "User_ID",
"": "required"
},
{
"name": "language",
"kind": "required",
"type": "string",
"description": "Dutch - nl\nEnglish - en\nGerman - de",
"": "Dutch - nl\nEnglish - en\nGerman - de"
},
{
"name": "organization_id",
"kind": "optional",
"type": "string",
"description": "Optional_org_id",
"": "optional"
}
],
"formDataParameters": []
},
"currentNewParameter": {
"label": "Body Parameter",
"value": "bodyDataParameters"
},
"hasTryItOut": true,
"response": [
{
"name": "token",
"kind": "optional",
"type": "string",
"description": "This will be your JWT - e.g. \"ey...\"",
"children": []
},
{
"name": "session_id",
"kind": "optional",
"type": "string",
"description": "This will be the UUID, which is the unique identifier of the session, used in subsequent API calls. "
}
]
}
```
:::
### Session Refresh
After the session has been created, the session can be refreshed by using the below API call:
:::ApiMethodV2
```json
{
"name": "Get Cakes",
"method": "GET",
"url": "https://api.autoscriber.com /v1/assistant/:sessionId",
"description": "Get a cake by its ID",
"tab": "examples",
"examples": {
"languages": [
{
"id": "zaYF-IDwTZWazbjRDBRrf",
"language": "javascript",
"code": "var myHeaders = new Headers();\nmyHeaders.append(\"Accept\", \"application/json\");\nmyHeaders.append(\"Content-Type\", \"application/json\");\n\nvar raw = JSON.stringify({\n \"id\": \"String\"\n});\n\nvar requestOptions = {\n method: 'GET',\n headers: myHeaders,\n body: raw,\n redirect: 'follow'\n};\n\nfetch(\"https://api.cakes.com\", requestOptions)\n .then(response => response.text())\n .then(result => console.log(result))\n .catch(error => console.log('error', error));",
"customLabel": ""
}
],
"selectedLanguageId": "zaYF-IDwTZWazbjRDBRrf"
},
"results": {
"languages": [
{
"id": "fr_d9aeyhdSpZrVueGGzm",
"language": "200",
"code": "{\n \"name\": \"Cake's name\",\n}",
"customLabel": ""
},
{
"id": "yI1C7ih9yYk4SZZmnWbDP",
"language": "404",
"code": "{\n \"message\": \"Ain't no cake like that.\"\n}",
"customLabel": ""
}
],
"selectedLanguageId": "fr_d9aeyhdSpZrVueGGzm"
},
"request": {
"pathParameters": [],
"queryParameters": [],
"headerParameters": [
{
"name": "api-key",
"kind": "required",
"type": "string",
"description": "Your API key",
"": "required"
}
],
"bodyDataParameters": [
{
"name": "sessionId",
"kind": "required",
"type": "string",
"description": "Your Session ID received in response to the initial session creation. ",
"": "Your Session ID received in response to the initial session creation. "
}
],
"formDataParameters": []
},
"currentNewParameter": {
"label": "Header Parameter",
"value": "headerParameters"
},
"hasTryItOut": true,
"response": [
{
"name": "token",
"kind": "optional",
"type": "string",
"description": "This will be your JWT - e.g. \"ey...\""
},
{
"name": "session_id",
"kind": "optional",
"type": "string",
"description": "This will be the UUID, which is the unique identifier of the session, used in subsequent API calls. ",
"children": []
}
]
}
```
:::
[title] Untitled
[path] /
[title] 🚀 Autoscriber v2.0 App Integration
[path] /
We are excited to announce that the integration of Autoscriber v2.0 via API is now available for a select few partners.
The v2.0 upgrade is also be available on our Standalone App, and the details are included in this release article: [🚀 Autoscriber v2.0 Release](docId\:PHbX2vNhKpDjeoEUulavG)
Here are some initial details of the v2.0 app:
### **New functionalities**
All existing features will remain available. In addition, we’re introducing several new features that you can use if you choose:
- *Voice & Text Assistant Widget*
A widget will appear at the bottom of your screen, allowing you to easily add corrections or additions to your note, either by voice or by typing.
- *Ask the Assistant questions*
After the note has been generated, you can also use the widget to ask clarifying questions about the consultation.
### **What’s changing on the technical side?**
In addition to the visible improvements, Autoscriber is also getting a technical upgrade. The new version of the app runs on a more stable backend.
What does this mean for you?
- Less chance of downtime when generating summaries
- A faster and more stable user experience
### **Output**
Linked to the backend improvements, the upgraded app's output is comlpiant with the FHIR Questionnaire and QuationnaireResponse standards.
What does this mean for you?
- More easily incorporating the generated notes with your EHR if you use FHIR standards
- No manual mapping of templates to fields within your EHR
- More granular data will now be made available, to be shared with other workflows within your EHR (orders etc.)
### User Experience
Some images to give you a sneak peak of what the new integrated app will look like, in the embedded version, can be seen below:
::Image[]{src="https://archbee-image-uploads.s3.amazonaws.com/_uwekiFVUm7ixUuwGfi-3-0Hqcd-2RV_Y49GOjfF5YZ-20250829-091407.png" signedSrc size="64" width="2022" height="1398" position="center" caption="The details of the encounter will be auto-populated from your EHR as part of the integration." alt}
::Image[]{src="https://archbee-image-uploads.s3.amazonaws.com/_uwekiFVUm7ixUuwGfi-3-T7NULqyHdfExWiFrJvv3B-20250829-091524.png" signedSrc size="64" width="2020" height="1396" position="center" caption="This will be the embedded screen shown while the encouter is taking palce. " alt}
[title] Connect to Socket
[path] Websocket API Integration/Steps to integrate/
Once the session is created in [Create a conversation](docId\:NF-ieSqwYJD4hCXDhMOoR) , the JWT token can be using to open a secure WebSocket connection (WSS):
>
[title] Sending Audio
[path] Websocket API Integration/Steps to integrate/
The expected audio type for Autoscriber to process is:
- Base64 encoded audio/pcm
- Format: 16-bit PCM, little-endian
- Sample Rate: 16,000 Hz
- Channels: 1 (mono)
The recommended audio chunk interval is:
- Send a chunk every 10 seconds
For better transcription quality, Autoscriber doesn't transcribe every chunk individually - the chunks are concatenated and return results intermediately per X chunks (the value of X is context dependent).
[title] Messaging Protocol
[path] Websocket API Integration/Steps to integrate/
jsonrpc is used as a messaging protocol for the socket messages.
To get more information on this messaging protocol, go to *https\://www\.jsonrpc.org/specification*
::::CodeDrawer{title="Chatting with the assistant (text in, text out)" codeEditorData="[object Object]" responsesEditorData="[object Object]" isResponseExpanded="true"}
:::CodeblockTabsExamples
```javascript
{
"jsonrpc": "2.0",
"id": "123",
"method": "chat",
"params": {
"mediaType": "text/plain",
"data": "How are you?"
}
}
```
:::
:::CodeblockTabsResponses
```javascript
{
"jsonrpc": "2.0",
"id": "123",
"result": {
"code": "200",
"message": "Success",
"data": [
{
"mediaType": "text/plain",
"data": "How may I assist you today?"
}
]
}
}
```
:::
::::
::::CodeDrawer{title="Chatting with the assistant (voice in, text out)" codeEditorData="[object Object]" responsesEditorData="[object Object]" isResponseExpanded="true"}
:::CodeblockTabsExamples
Request
```javascript
{
"jsonrpc": "2.0",
"id": "123",
"method": "chat",
"params": {
"mediaType": "audio/pcm",
"data": "base64_encoded_audio"
}
}
```
Notification
```none
{
"jsonrpc": "2.0",
"method": "voiceTranscription",
"params": {
"id": "123",
"text": "transcribed_text"
}
}
```
:::
:::CodeblockTabsResponses
```javascript
{
"jsonrpc": "2.0",
"id": "123",
"result": {
"code": "200",
"message": "Success",
"data": [
{
"mediaType": "text/plain",
"data": "How may I assist you today?"
}
]
}
}
```
:::
::::
[space] v2.1 App Support Docs (/v2-support-en)
[title] Tips, tricks & FAQs
[path] /
:::ExpandableHeading
### How can I generate a patient letter with Autoscriber?
With Autoscriber, it is possible to generate not only a summary for your own specialty but also a summary for the patient. Based on the transcript of the consultation, Autoscriber creates a summary in simplified Dutch or English. Just like the summary for your specialty, this summary can be copied and pasted to a destination of your choice. For instance, you can paste the text into a Word document, print it, and hand it to the patient. To generate a patient letter, follow these steps: Nothing has changed in the configuration for recording the consultation;
1. You can start Autoscriber and the consultation as you normally would
2. Once the recording is complete and the summary has been generated, you will find the additional option 'Generate letter' next to the 'Copy' button:
3. When you select the 'Generate letter' option, you can choose to generate the letter in simplified English or Dutch.
4. The patient letter will now be generated. You can then copy the text of the letter to your clipboard and paste it to a destination of your choice.
::Image[]{src="https://app.archbee.com/api/optimize/7QOEo81-ylzb8idBCmsHa/tTApTQWZ_v38IjYc4RRcD-20250924-144954.png" size="66" width="1378" height="202" position="center" showCaption="false"}
:::
:::ExpandableHeading
### How can I use Autoscriber with multiple speakers (Heteroanamnesis)?
Autoscriber is primarily designed to summarise a dialogue between healthcare provider and patient. In some cases, there may also be a family member or caregiver present during the consultation. Because our application is not specifically equipped for this, the quality of summaries in such consultations can vary. If you still wish to use Autoscriber for such conversations, we recommend keeping the following points in mind.
1. Instruct the speakers not to talk over each other
2. Clearly name who is participating in the conversation and what role they have when starting the recording.
We advise against using Autoscriber in a consultation with four or more speakers, as the quality of the generated summary will often be insufficient.
:::
:::ExpandableHeading
### Using Autoscriber when a dialect is spoken
Autoscriber is developed to summarise conversations where there is little to no use of dialect. The heavier the use of dialect, the more it affects the quality of the summary. If you notice a strong dialect but still want to use Autoscriber, we recommend repeating important remarks from the patient in the spoken language.
:::
:::ExpandableHeading
### Can I use Autoscriber during video calls?
It is possible to use Autoscriber during a video consultation. We advise running both the video consultation and Autoscriber on the same device.
**Note:** it is important that you have two different microphones: preferably an external and an internal microphone. Using only one microphone will result in *no summary* being generated by Autoscriber.
We recommend following the setup below as closely as possible;
1. Connect an external microphone to your laptop, PC, or tablet (preferably a headset/earbuds)
2. Start Autoscriber on your laptop, PC, or tablet, selecting the internal microphone
3. Start the video call on your laptop, PC, or tablet, selecting the external microphone
:::
:::ExpandableHeading
### What is the minimum and maximum length conversations I can have using Autoscriber?
Autoscriber is developed to summarise both check-up and intake conversations. There are minimum and maximum durations for Autoscriber to summarise a consultation.
**Check-up conversations - minimum conversation length**
Please note that for monitoring conversations, a minimum of 2 minutes of spoken dialogue is required to achieve an accurate summary. If the conversation is shorter than two minutes or if there is little to no dialogue during these 2 minutes (for example, if reading is taking place), inaccuracies may arise in the summary.
**Intake conversations - Minimum conversation length**
If a conversation takes longer than 75 minutes, the chance increases that Autoscriber will not be able to summarise the conversation correctly, as the amount of data to summarize is simply too large. In some cases, the regenerate action can be attempted again to generate a summary. If the conversation is much longer than 75 minutes, the likelihood of a successful regeneration will decrease.
:::
:::ExpandableHeading
### Using Autoscriber when English is spoken poorly
The proficiency in the English language can vary from patient to patient.
In most cases, however, this has no impact on the quality of the summary generated by Autoscriber. The reason for this is that Autoscriber does not make a literal summary based on the transcript taken from the conversation.
The transcript will often reflect the linguistic errors/shortcomings of a patient, but because the summary is an interpretation of this transcript, the summary will be composed in complete and correct English.
**Note:** when the patient uses important words incorrectly (for example, saying 'fallen' instead of 'bumped'), we recommend that the healthcare provider repeats the correct word for the situation aloud. Incorrect words can indeed appear in the transcript and thus influence the resulting summary.
:::
:::ExpandableHeading
### How do I generate a note in a language that is different from the conversation language?
It is possible to use Autoscriber to translate the consultation into a note in another language.
For example, when a consultation takes place in Dutch, but you would like to leave an English note.
Note: Autoscriber currently supports only a few languages. For the translation function, both the spoken language and the language in which the consultation needs to be summarized must be available within Autoscriber.
To generate a summary in a different language than the spoken consultation, proceed as follows;
1. Select the language in which the conversation takes place
2. Select the language in which the summary should be written
:::
:::ExpandableHeading
### How can I use Autoscriber during mobile phone conversations?
Autoscriber is fully compatible with mobile devices. To utilize Autoscriber on your Android or Apple device, there is no need to download an application. Simply open your preferred browser (we recommend Chrome) and navigate to: https\://app.autoscriber.com. After logging in, we advise you to conduct a microphone test. If the test is successful, you are ready to begin recording conversations.
We recommend following the setup below as much as possible;
1. Open Autoscriber on your Computer, Laptop, or Tablet
2. Conduct the consultation using your phone, set it to speaker mode with a high volume
3. Place your phone close (max 50cm away) to the device running Autoscriber
Tip: by connecting your phone to a (bluetooth) speaker, the sound quality can be improved, which can lead to an even better result in the summary via Autoscriber.
**Important**: prevent the phone call and Autoscriber from being active on the same device; as both applications give different commands to the same device, in many cases a summary cannot be generated.
:::
:::ExpandableHeading
### For which types of consultations can I use Autoscriber?
| Type of conversation | Form | Comments |
| --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Intake consultation | 1. In-person consultation between doctor and patient
2. By telephone if the phone is on speaker
3. Video consultation provided audio is played through the speakers (instead of a headset) | Make sure you have a stable internet connection
Make sure the consultation takes place within a radius of 2 meters from the microphone. |
| Repeat consultation | 1) In-person conversation between doctor and patient
2) By telephone if the phone is on speaker
3) Video consultation provided audio is played through the speakers (instead of a headset) | Make sure you have a stable internet connection
Make sure the consultation takes place within a radius of 2 meters from the microphone. |
| Dictation (monologue) | 1. Dictating a conversation
2. Dictating a (radiological) report | Autoscriber will distinguish between different people in a conversation using logic (instead of voice).
Please note that Autoscriber will create a summary of the report. A concise report will result in an even more concise summary. |
| Audio recording | 1) Monologue; a recorded monologue can be converted into a transcript and summary
2) Dialogue; a recorded dialogue can be converted into a transcript and summary | Make sure the audio recording is played through the speakers (and not the headset)
|
|
|
|
|
:::
:::ExpandableHeading
### I selected the wrong note template when starting my recording, what should I do?
After the recording is complete, you can retroactively generate the transcript using a different note template. This can be done immediately after the recording, or you can select previous recordings and generate a new note based on them. Previously generated templates will not be lost. The new note will be added to the recording as an additional tab.
::Image[]{src="https://app.archbee.com/api/optimize/7QOEo81-ylzb8idBCmsHa/kQKBx3AsuOzUBNlMqgCSO-20250924-145138.png" size="50" width="728" height="216" position="center" showCaption="false"}
:::
:::ExpandableHeading
### Why can I only log in using an additional code?
All Autoscriber accounts come with two-factor authentication (2FA) as an added layer of security for your account. A 2FA code will be sent as a text message to your mobile phone or by using an authenticator app.
:::
:::ExpandableHeading
### My microphone is visible and working in the PC settings, but not through the Autoscriber website
If the microphone is visible in the PC settings and works, but is not visible/usable in the browser (on the Autoscriber app URL):
1. Press the 3 dots in the top right corner of the screen
2. Go to “Settings”
3. Navigate to “Privacy and Security” in the left-hand menu.
4. Go to “Website Settings” in the menu that appears.
5. Under the heading “Rights/Permissions,” click on “Microphone.”
6. Ensure that app.autoscriber.com/443 has permission to use the microphone.
:::
:::ExpandableHeading
### What are the key steps to prevent unintended recordings and audio conflicts?
Always test the connected microphone before any recording (to rule out automatically connecting mics, like the Jabra 510) and close the door for pricacy and not connecting to another consultation room.
###
###
:::
:::ExpandableHeading
### If the Wi-Fi drops and then reconnects, will the conversation that was had during the period when the connection was down be lost?
Yes, it will be lost, as we can't store audio locally because it's not secure.
:::
****